This website uses cookies to ensure you get the best experience on our website. OK
4 min read 135 Shares 3 comments

Google Pixel problems and solutions

Update: Google Pixel bluetooth connectivity issue fixed!

The Google Pixel is attracting a lot of attention and, once again, it's for all the wrong reasons. A number of users have been reporting that they are experiencing some severe problems with the microphones on both the Pixel and Pixel XL. However, a recent report suggests that Google's already selling a revised version of the Pixel hardware labelled as  'Rev.B', so the problem could be fixed already if you have a new phone.  Google has officially fixed the annoying bluetooth connectivity issue - jump to the section to find out more.

I have some great ideas for topics that AndroidPIT could write about.
What do you think?
50
50
4988 participants

Jump to section

 

Google Pixel microphone problem

The Google Product Forum is the information hub for anything and everything to do with the Google Pixel and Pixel XL, and in recent months some users have been reporting catastrophic issues with the microphones on both of Google's flagship devices. People posting on the forum have said that resorting to a factory reset doesn't resolve this issue, but the fault hasn't affected the camera app. 

Google Pixel microphone issue solution

Google has confirmed that this is a hardware issue, so software updates will do nothing to resolve this new microphone problem. Google has said that they are now engaging in a more rigorous process during the general manufacturing process and when certifying refurbished phones, in order to ensure they no longer have this defect.

Happily, for those of you who have purchased a new Pixel or Pixel XL in the last month or so, your device shouldn't be affected. If you are experiencing any issues, Google recommends you seek a replacement for the device or contact the retailer where you purchased it.

Google Pixel speaker sound quality problem

Some owners of the Google Pixel and Pixel have been experiencing issues with their device's audio in the past few months. In particular, the sound quality of the speakers is bad when the volume is set to its three highest levels, making a scratching, crackling sound. The result is that certain applications' audio becomes unusable. To see if your device is affected, turn your device up to its top three volume levels, and try playing music or other audio. 

AndroidPIt google pixel 9871
Do your speakers sound awful at high volume, too? Try a software update. / © AndroidPIT

Google Pixel speaker sound quality solution

What was once believed to be a hardware problem has now been fixed by a software update from Google. The February 2017 monthly security updates for the Pixel and Pixel XL has brought a fix to the issues with crackling speakers at the highest volume settings. If you're still experiencing the issue, try getting the latest updates to fix the problem.

 

Google Pixel Bluetooth connectivity issues

After Google shipped out the February 2017 security update for the Pixel and Pixel XL , quite a few users noted that their devices were experiencing bluetooth connectivity issues. Users reported that their bluetooth connections were dropping as it seemed like bluetooth was being disabled at random. Some users also reported that after re-booting theirs phones, they couldn't enable bluetooth over the shade shortcut, thus forcing them to go into the settings to change it there. While the security patch fixed the Pixel's audio issues (mentioned above), it seems like it was also the cause for the bluetooth connectivity issues. 

Google Pixel Bluetooth connectivity solution

Google acknowledged this problem fairly quickly and has stated that their support team have already identified the issue. News has spread in the support forum that the issue has apparently been fixed.  Thankfully it seems like you don't need to wait for an update as it was a server-side solution. 

 

I just got word that Google has just finished putting a fix in place for this issue on our end – no downloads or updates to your devices or apps are needed.

We'd love to hear feedback from this group. If you have a chance to test your Bluetooth connection, please let us know how it goes.

Source: Google

Google Pixel hardware changes?

While the Pixel had a few minor teething problems at launch, 9to5Google reports that Google's actually been selling devices with a slightly revised hardware setup that could well include the fix for the microphone issue. According to one device owner, their handset has 'Rev.B' printed on its packaging. 

That's not exactly uncommon - small problems are often addressed with minor hardware tweaks post-launch - but unfortunately there's no firm details on what could have been changed for these devices. We've asked Google to spill the beans and will update if we hear back. 

Have you been experiencing issues with your Google Pixel or Pixel XL? Will you be contacting Google about getting a replacement? Let us know in the comments below. 

Source: Phandroid

135 Shares

3 comments

Write new comment:
  • I have a pixel, 128gb, I am experiencing video audio, in call audio and touch audio failure. The audio jack with head phones always works. After speaker audio failure, the only remedy is power off. I've uninstalled every now factory app, this seemed to fix it, then I reinstalled Pandora and when I connected to blue tooth speaker and disconnected, I lost all speaker audio. I assumed it was Pandora. However, it had re occurred with Pandora uninstalled and not using any blue tooth. Any thoughts....

  • sam pack 4 months ago Link to comment

    Had a Gs7 since it came out. None of these problems above & no EXPLODING. Buttery smooth. Guess I'm lucky lol.

  • Well I ordered a brandy new XL back in November with Google. They told me it was back ordered & wait 60 days. Now I actually think they did me a favor. My wife has the XL and she had to get another One! Lens flair, Bluetooth failed with vehicle and microphone problems. All this for 869.00! I joked with her & said at least it didn't catch fire or explode! She does like it then I told her they should have put 2 stereo speakers where the bezels are. Then she said I was asking for too much..

This website uses cookies to ensure you get the best experience on our website. More info

Got it!