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5 min read 151 comments

How to fix "process com.google.process.gapps has stopped"

Are you stuck with one of the following errors? Either "Unfortunately, the process com.google.process.gapps has stopped" or "com.google.process.gapps has stopped unexpectedly"? These relate to the same problem and it's actually easy to resolve, so don't panic. In this article, we show you how to fix it.

Certain devices from previous generations, such as the Samsung Galaxy S6 or the HTC One M8, can be particularly prone to this error, but however, the problem can happen to anyone and the solutions are the same. So, take a deep breath and follow our instructions below carefully to get things working again.

Jump to:

1. Reboot your phone

I see some eyes rolling back there, but turning the device on and off again is always the first thing you should try in a situation like this.

  • Just hold the side power button for a few seconds and you'll get the option to restart your device.

2. Clear cache of the app in question

If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that this app is the cause of the problem.

  1. Go to Settings > Apps and find the app in question.
  2. Tap the app and then tap Storage and on the following page hit Clear cache. This might do the trick.
  3. If that still doesn't help, you can clear the data for the app, too. This means that you will lose any game progress or chat conversations, etc., so you might want to back up your app data first.
  4. You will find the Clear data button above Clear cache (see the picture below, right).

If neither solution proves fruitful, the next step is to try uninstalling the app (which can be done from the same page as clearing the cache and data) and reinstalling it later. 

androidpit clear cache
After clearing the app cache and data, try uninstalling and reinstalling the problem app. / © AndroidPIT

3. Clear Google Services Framework data

If clearing the cache and data for a particular app, or even uninstalling it, doesn't work, there is another quick solution you can try. 

This method will delete your Google Play Services preferences and settings but they are easy to assign again afterwards; you probably won't even notice it has happened.

  1. Go to Settings > Apps
  2. Tap the 3 dots in the upper right corner and select Show system
  3. Scroll through the apps and select Google Services Framework
  4. On the App info page, tap Storage, then Clear cache.
gsframework
Restarting Google Services Framework could fix the error. / © AndroidPIT

4. Reset app preferences

Another option would be to go to the Settings > Apps > All and reset the app preferences (the option for this is found via the three-dots / hamburger icon).

This will bring all of your apps' settings back to square one, but it won't delete any app data. In other words, you won't lose any progress you've saved.

5. Disable automatic application updates

This error often happens after an app has been updated, so if you turn off automatic updates from the Play Store, the surprise problem won't happen as often. You should still remember to manually update your apps anyway, when it's more convenient for you to handle the potential errors that may follow.

  • To disable automatic updates, go to your Google Play Store app settings and deactivate automatic updates.
google play store auto updates
Deactivate automatic updates / © AndroidPIT

6. Restart Download Manager

Sometimes, the "com.google.process.gapps has stopped" error, can be related to the Download Manager app. Here's how to check it this is the case.

  • Go to Settings
  • Tap Apps
  • Locate Download Manager and open App Info
  • Disable it, then re-enable it and see if the error still occurs.

7. Perform a factory reset

Perform a factory data reset on your smartphone

If you're still facing problems after having tried all of the above, then you may have little choice but to do a factory reset. This is a drastic measure and there are consequences. All of your data will be lost. So you should perform a complete backup beforehand.

Once your data is backed it's time to do a reset. 

  1. Go to your Settings and tap Backup & reset.
  2. Now, make sure the Back up my data slider is on.
  3. Tap Back up account to select which account you want your data backed up to. Ensure you have access to this account.
  4. Once you've done this, go to the Backup & reset menu and tap the Factory data reset button at the bottom.

Confirm that you want to do this, and your phone will be as it was when you bought it. Your data will be restored when you log back into your Google account.

AndroidPIT google play not working 8
Make sure you back everything up before performing a factory reset. / © AndroidPIT

How often do you see this error message? Did these tips help you fix the problem? Let us know in the comments.

Readers' favorite comments

  • David McDonald Nov 1, 2016

    None of the above worked for my Hudl 2 including factory reset and updating everything, the error message kept popping up and popping ..... however i found these instructions and it seems to have done the trick . .. . you have a 1.5 second window after each pop up to tap each option listed below, got to be quick on the draw each time but this worked . ..
    Settings >
    Apps >
    All apps >
    Google play services >
    Tap on clear cache >
    Tap on Manage space >
    Tap on clear all data.

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  • This has basically bricked my phone. After a hard reset, I can't even get into Google Play to download my apps. It won't sign in to Facebook.

    It turned my phone into a paperweight.


  • 9-4-2018 and my ZTE straight talk prepaid phone starting having this mobile service problem,it wouldnt hook up to the internet or my straight talk service ,but i called the straight talk said was not something they could deal with and to try backfiling /restoring ,so i tried and got worse not says unfortunately,the process com.google.process.gapps has stopped. everytime i turn it on shows that and wont let me get pass it and if spam ok button i can see in the back no recent apps ,but it wont let me get passed the error message x.x" helps T^T


  • Warr 1 month ago Link to comment

    Why should I care? It come up every now and then, and when I turn it on. But so what?


  • Thanks a lot: Clear Google Services Framework data did it for me! :-)


  • Great piece of info. Thank you very much,
    Cheers


  • Piku 7 months ago Link to comment

    I am not even able to access the screen due to this continuous pop-up of the message. The display has gone totally unresponsive and I can't even follow the steps you've guided here... Please help. Something important is still residing in my years old device running Android Kitkat.


  • The above by David McDonald worked for me on my HTC M8:
    Settings >
    Apps >
    All apps >
    Google play services >
    Tap on clear cache >
    Tap on Manage space >
    Tap on clear all data.

    (I was getting a constant barrage of various 'stopped' messages, this seems to have cured everything.)


  • i just got the same issue but when im downgrade my google play service my problem settle


  • My tablet won't let me go into settings or any app for that matter. It froze at 6:32 and I had to reset it but then all of the notifications telling me that such and such stopped working. I've turned it off completely multiple times and it doesn't seem to work. Should I just let it die and see if that helps?


  • Same. Was trying out a few other ROMS but couldn't get the pen to work on my Note 2. Reinstalled the Factory ROM and got the same problem.
    Deleting the cache worked combined with a factory reset (which wasn't a problem because I hadn't reset the phone)
    Deleted it using the soft reset option:
    Turn off the device.
    Press and hold the following three buttons at the same time:

    Volume Up key
    Home key
    Power key

    When 'GALAXY Note II' appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume Down key to highlight 'wipe cache partition.'
    Press the Power key to select and wipe the cache.
    With 'reboot system now' highlighted, press the Power key to restart the device.
    (copied from: support.t-mobile.com/docs/DOC-11018)


  • I have a SAMSUNG Android Tablet and i get this error every 2 seconds and i cannot remove it. Please help.


  • This happened to my wife's phone two days ago. The message kept popping up so we turned the phone off and back on. It started to boot fine and would display the typical welcome video but instead of android starting the screen stays on and black until the battery dies. The only way to turn it off is to let it die. I have let the battery drain completely and tried again. I tried it without the SIM card. Any suggestions?


  • This was an absolute god send on this shitty isopro 10.1 google craplet from alleged special offer site.....


  • I cant get to the settings because my tablet didnt get activated and wont go passed the checking connection part. Been stuck for months


    •   24
      Deactivated Account Mar 24, 2017 Link to comment

      what do you mean with your tablet didnt get activated?


    • Were you ever able to resolve your issue? If so, please tell how you were able to solve the problem. I have had this problem for 3 weeks now!


  • Thanks. My phone was caught in this mess a few times. In the past, I had to do a reset and was upset that I lost all my data. The above steps seem to have worked for now, so thanks so much!


  • this really helped me thanks a lot


  • Misha Jan 29, 2017 Link to comment

    Does anyone know what that horned figurine is on the left-hand side of the title?

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