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How to fix the process has stopped error

Authored by: Scott Adam Gordon — 2 months ago

There are two error messages that plague Android KitKat: 'Unfortunately, the process has stopped' and ' has stopped unexpectedly'. These relate to the same problem and it's actually easy to resolve. Below we show you how to fix it.

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How to fix the process has stopped error. / © ANDROIDPIT

Clear cache for the app in question

If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that this app is the cause of the problem.

Go to Settings > Apps and find the app in question. Tap the app and on the following page hit Clear cache. This might do the trick.

If that still doesn't help, you can clear the data for the app, too. This means that you will lose any game progress or chat conversations, etc., so you might want to back up your app data first. You will find the Clear data button above Clear cache (see the picture below, right).

If neither solution proves fruitful, the next step is to try uninstalling the app (which can be done from the same page as clearing the cache and data) and reinstalling it later. 

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After clearing the app cache and data, try uninstalling and reinstalling the problem app. / © ANDROIDPIT

Clear Google Play Services data

If clearing the cache and data for a particular app, or even uninstalling it, doesn't work, there is another quick solution you can try. This involves removing all of your Google Play Services data, which sounds scarier than it actually is.

This method will delete your Google Play Services preferences and settings but they are easy to assign again afterwards; you probably won't even notice it has happened.

First, go to Settings > Apps > Google Play Services. On the App info page, you will see the Manage space button; tap it.

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Navigate to the Google Play Services app info screen and tap 'Manage space'. / © ANDROIDPIT

On the following screen, tap Clear all data. You will receive a warning message confirming that you wish to permanently delete the data. Tap OK to proceed.

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Doing this will permanently delete the Google Play Services app data, but it won't affect other apps. / © ANDROIDPIT

Reset app preferences

Another option would be to go to the Settings > Apps > All and reset the app preferences (the option for this is found via the three-dots / hamburger icon).

This will bring all of your apps' settings back to square one, but it won't delete any app data. In other words, you won't lose any progress you've saved.

How often do you see this error message? Did these tips help you fix the problem? Let us know in the comments.

Originally from the UK, Scott graduated in Popular Music Studies at Newcastle University and attributes much of his success there to his beloved Samsung Galaxy S2. His current aim is to write cool things about Android. And he loves it.


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  • it works like a charm

  • well it worked

  • after returning the first phone, thinking it was defective, this tip resolved the problem on my replacement phone. now I'm going to tell the seller what the real problem was. this is great.

  • None of your tips even work😭

  • Ahm AD 1 month ago Link to comment

    Just Go to application manager --> Google Play Services --> Clear All data
    Also go to Storage --> Cached Data tap on it and clear

  • I tried resetting my ASUS tablet to factory settings which should clear everything but it didn't work. Tried two times and came back after each time. So I never cleared the cache, because resetting to factory settings would have overridden that. I sent the unit back and got a refund. Was defective in my opinion. But good to know this solution on this site in case you do ever get this problem.

  • H Hussen 2 months ago Link to comment

    Thanks. Clearing the data in play services sorted the problem in HTC M9. Message kept coming up every 2 seconds but thanks now ita fixed.

  • Getha 2 months ago Link to comment

    Thank you so much ! Your solution solve my problem... So happyyy

  • Your solution 'Clear Google Play Services data' worked for my son's tablet (an Opero running Android 4.4.4) so that had a minimal impact on loss of anything ie he still cant see what was removed!
    Many thanks.

  • I reset my phone coz I was getting that error now things are back to factory but I still g t same error message.I am trying to do that clear all data thingy but it won't open up. Instead of directing me to be hat window where I can clear it,the error message pops up. I cannot open google play store, browser and almost everythinI don't know what to do anymore.please help me.

    • K M 2 months ago Link to comment

      same i factory reset my tablet and now all that keeps popping up is that error message. Is there a software or something that would clear it? Please respond ASAP Anybody....Thanks

  • Donel 2 months ago Link to comment

    It happens repeatedly on my Galaxy J7.

  • Found a way. Goto applications : all: Google Play Services : Manage space : Clear all data. Voila.

    • Thats what did it for me. Thanks!
      Hudl2 once the best tablet in the world, then along came Lollipop!

    • Tim R 3 months ago Link to comment

      I managed to stop the notifications from popping up by disabling/stopping Google Play Servcies. I can at least text/use apps now.

      If I enable it will it start with the errors again? Where do I "clear all data"? I'm on an HTC one M8

    • Eli Garza 3 months ago Link to comment

      I tried the way It said to, but it kept popping up. Thank you Aayush for your contribution. It stopped the App from constently popping up. Had to keep hitting the Pop up and then where I needed to go, to navigate through the menues. but Its Fixed!

    • Thank you so much, that what did for me.. Am so happy right now. Aayush.., hope this message popping up not come back again.

    • There is no "Manage space" option in google play. only clear data and clear cahe and both did not work.

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