This website uses cookies to ensure you get the best experience on our website. OK
1,688 Shares 101 comments

How to fix the process has stopped error

There are two error messages that plague Android KitKat: 'Unfortunately, the process has stopped' and ' has stopped unexpectedly'. These relate to the same problem and it's actually easy to resolve. Below we show you how to fix it.

AndroidPIT google process error
How to fix the process has stopped error. / © ANDROIDPIT

Clear cache for the app in question

If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that this app is the cause of the problem.

Go to Settings > Apps and find the app in question. Tap the app and on the following page hit Clear cache. This might do the trick.

If that still doesn't help, you can clear the data for the app, too. This means that you will lose any game progress or chat conversations, etc., so you might want to back up your app data first. You will find the Clear data button above Clear cache (see the picture below, right).

If neither solution proves fruitful, the next step is to try uninstalling the app (which can be done from the same page as clearing the cache and data) and reinstalling it later. 

androidpit how to stop gapps error 3
After clearing the app cache and data, try uninstalling and reinstalling the problem app. / © ANDROIDPIT

Clear Google Play Services data

If clearing the cache and data for a particular app, or even uninstalling it, doesn't work, there is another quick solution you can try. This involves removing all of your Google Play Services data, which sounds scarier than it actually is.

This method will delete your Google Play Services preferences and settings but they are easy to assign again afterwards; you probably won't even notice it has happened.

First, go to Settings > Apps > Google Play Services. On the App info page, you will see the Manage space button; tap it.

androidpit google process not working1
Navigate to the Google Play Services app info screen and tap 'Manage space'. / © ANDROIDPIT

On the following screen, tap Clear all data. You will receive a warning message confirming that you wish to permanently delete the data. Tap OK to proceed.

androidpit google process not working2
Doing this will permanently delete the Google Play Services app data, but it won't affect other apps. / © ANDROIDPIT

Reset app preferences

Another option would be to go to the Settings > Apps > All and reset the app preferences (the option for this is found via the three-dots / hamburger icon).

This will bring all of your apps' settings back to square one, but it won't delete any app data. In other words, you won't lose any progress you've saved.

How often do you see this error message? Did these tips help you fix the problem? Let us know in the comments.


Write new comment:
  • Ok here's the catch .I tried this method but it didn' t work . I had my friend's phone he unrooted it or deleated apps that was not known to me .The error was gone after installing google services framework was installed by me .I found it on xda developer forums .

    Thanks for reading

  • Clearing Google Play Services Data helped me fix this!
    Thank you so much!

  • Thanks a lot sir..really it worked for me..

  • how do i know what app it is it just keeps popping up every few seconds and Im not in anything

  • Worked great but now it says unfortunately sense home has stopped

  • It didn't help and I can't uninstall the app!

  • I've been struggling with the cascade of "unfortunately" notices. None of this cache clearing and settings stuff works although multiple sites claim it is the answer. What you can do is a clean boot, then refuse the Google account registration on sign up. If you're using gmail you'll have to go in through the webmail version. Chrome doesn't recognise your bookmarks. Apart from that, ah the bliss of not having those pop up warnings after every touch of the screen.

  • What if this error keeps coming up, for every process I have, repeatedly.
    I cannot stop these error messages from coming up, so I can't even go to settings etc...

    Please help :(

    Thank you in advance guys!

    • This is also happening to me. I tried hard reset so stuck on language selection page and can't get past because of all the error messages. "" just take me back to picking a language. Prior to hard reset, I've tried reinstalling google play services, clearing all caches & unmounting SD card.

    • Personally, I just took it back to the phone shop to get it checked out. Turns out it's an internal virus that corrupts everything. Take out the cards, like SD and SIM, as soon as possible as it can render them useless. Go to the phone shop wherever it may be and get it checked out, though you should get a new phone.

  • Absolutely excellent advice and instructions. Everything now appears to be working again just as before the message started appearing. Thank you very much for the time taken to provide this solution.

  • I tried everything on this page short of uninstalling Google Play and Google Services (I'm worried I'll have no way to get them back, and I'd never be able to download again). And I don't even see anything that's “Uninstall app”; all I have is “Uninstall updates.” Are those the same?

    I cleared the cache and data for Google Play Store and Google play Services about three times, and data keeps loading back (which I don't understand how it could when I don't do anything with the apps). A minute later, another few popups. I force-stopped the Play and Services apps several times, and nothing. I thought I'd try to go into Google Settings, but I can't even access it—I'd tap on the icon, but it would just fade to the home screen, and the “services have stopped” thing would pop up again. I lost the ability to access one of only two successful app downloads. When I tap on it, the alert pops up; I tap “OK”, and then it's just a black screen that never loads, but eventually closes to reveal the All Apps screen. The other successful app download still works, but every time I open it, the alerts return. Even with the app closed, the alerts pop up. I cleared the Cache in Storage, and that didn't work, either.


  • it works like a charm

  • well it worked

  • after returning the first phone, thinking it was defective, this tip resolved the problem on my replacement phone. now I'm going to tell the seller what the real problem was. this is great.

  • None of your tips even work😭

  • Ahm AD 3 months ago Link to comment

    Just Go to application manager --> Google Play Services --> Clear All data
    Also go to Storage --> Cached Data tap on it and clear

  • Andrew K 3 months ago Link to comment

    I tried resetting my ASUS tablet to factory settings which should clear everything but it didn't work. Tried two times and came back after each time. So I never cleared the cache, because resetting to factory settings would have overridden that. I sent the unit back and got a refund. Was defective in my opinion. But good to know this solution on this site in case you do ever get this problem.

  • H Hussen 4 months ago Link to comment

    Thanks. Clearing the data in play services sorted the problem in HTC M9. Message kept coming up every 2 seconds but thanks now ita fixed.

Show all comments

This website uses cookies to ensure you get the best experience on our website. More info

Got it!