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Help! I have a problem with WhatsApp! Here are the solutions!

Loie Favre (translation)
5

WhatsApp is one of the most popular multi-platform apps out there. This service allows you to write your friends text messages all day without having to pay a single cent, since it works via WiFi (or 3G if you're on the go). Everyone has it and those who don't, want it. Today we're featuring Android for beginners and will be concentrating on this application's installation woes. Here are 5 common problems that many users run into and how to solve them!

whatsappgoogle
© WhatsApp

1. I can't install WhatsApp.

WhatsApp install whatsApp install2
 Any type of device will work for you to enter your number. © Gizmolord

In order to download WhatsApp, you need to have a smarpthone that has Android 2.1 or higher (check in your phone's settings, under the title ''About device'').

Installing WhatsApp on a tablet without Root or 3G

If you have a tablet that only works with WiFi, you aren’t usually able to install WhatsApp. However, this is something that can easily be resolved. This is a word of caution: playing around with things that aren't normally allowed is at your own risk. All you need for this is another telephone in your reach and a telephone number.

Install Go Contacts EX and this application will present a telephone repertoire on your tablet. Install WhatsApp Messenger and as soon as it asks you to verify, enter your mobile number and wait until you receive an SMS. The next step is to take the call on the phone and enter the code that you hear on your tablet. That's it!

I didn't get the activation code.

WhatsApp has now sent a message to the phone number that you communicated with your activation code. This allows you to get started with the service. It's very important to add the exact country code. The latest version of this application will normally be able to recognize your location and will then add the code automatically.

If you don't receive the code, WhatsApp will call you to transmit a new code.

2. Connection problems

Most of the time this problem will depend on your 3G connection or the network connection that WhatsApp is trying to use. If you aren't able to send a message, here are a few tips:

  • The simplest solution: turn on your phone.
  • You might need to install the latest version of the app from Google Play because the one you have is outdated.
  • Check your internet connection, WiFi or 3G (under Settings, then Wireless and Network).
  • Make sure that a ''Task Killer'' hasn't been activated (a third-party application that will help save energy by shutting down applications ).
  • Empty the cache (Settings > Applications > WhatsApp)
  • Erase the files (same route as described above)
  • Finally, the most extreme solution: uninstall the application (same route) and reinstall it.

3. WhatsApp doesn't recognize my contacts.

whatsapp contacts1  whatsapp contact settings

Some contacts from your friends or family list might be hidden. Make sure that they are in visible mode.

Block contacts

This is necessary if you've shared your phone number accidentally via Twitter (this happened to a ''friend''). To block your contacts, all you need to do is go to menu, then contacts, then block. You can add all the contacts you want to this black list and then you won't receive any more of their messages.

If you've made peace with your blocked contacts, then you just go back to the same place and choose ''unblock''.

The ''Double Check''

This is something that personally bothers me a lot. I don't always want to people to know if I've read their messages! It's also confusing whether or not the double check-marks mean that the message was received or read. WhatsApp allows iPhone users to hide the fact that you've read an article in order to avoid conflicts. I can't wait until they add this feature to Android.

4. Deleting your WhatsApp account on Android

If you feel like you can't separate yourself from Android, well then you can just delete it. If you do make the decision to cut ties with WhatsApp, you might not be able to re-download later on with that number. In order to delete it for good, you simply go to the WhatsApp app, then menu, settings, account information and delete account.

5. Paying your dues to WhatsApp

WhatsApp settings whatsapp pay

Unlike many might realize, WhatsApp is a fake-free app. When you register, you'll be asked to pay after a little while. Everyone ignores this detail until they start getting the first warnings threatening to shut down the account if a hasty payment isn't made. Well, as it seems, you will have to fork over some dough if you plan on using it over a longer period of time.

One year will cost you $0.99 US and there are three different payment possibilities: Paypal, Google Wallet and sending a payment link.

  • The first will give you the option via your navigator to pay with your Paypal account if you have one or by credit card.
  • The second pertains to your Google Wallet account, for which you can subscribe for easier app purchasing (you will need to give Google your bank account information).
  • The third one will send you a purchase link via email.
whatsapp google play1

And there you have it! These are just some of the most current problems that users might be having with WhatsApp. For those who have more questions, the forum is a great wealth of information, made exactly for the purpose of asking questions and receiving informed answers from your fellow AndroidPIT members.  

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