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Help! I have a problem with WhatsApp! Here are the solutions!

Loie Favre

WhatsApp is one of the most popular multi-platform apps out there. This service allows you to write messages to your friends, family, or prospective dog-walkers, all day long without having to pay a single cent. (Minus its extremely low-cost yearly subscription fee, of course.) By now, everybody must WhatsApp, but today we will be concentrating on what it gets wrong rather than what it gets right. Here are some common problems that many users run into with WhatsApp and how to solve them, along with answers to some of your most frequently asked questions! 

whatsapp smartphone teaser
Surely everybody with smartphone uses WhatsApp by now? / © ANDROIDPIT

Why can't I install WhatsApp?

In order to download WhatsApp, you need to have a smarpthone running Android version 2.1 or higher (you can check your phone's current version in the "settings" menu, under the title ''About device'').

How do I install WhatsApp on a tablet without Root or 3G?

If you have a tablet that only works with Wi-Fi, you aren’t usually able to install WhatsApp. However, this is something that can easily be resolved, but first, a word of caution: playing around with things that aren't normally allowed comes at your own risk. All you need for this is a working cell phone your phone number. Find out how to get WhatsApp on your tablet.

WhatsApp install whatsApp install2
 Any type of device will work for you to enter your number. © Gizmolord

Why can't I connect to WhatsApp?

Most of the time this problem will depend on your 3G connection or the network connection that WhatsApp is trying to use. If you aren't able to send a message, here are a few tips:

  • Make sure your phone is switched on (one for the newbies).
  • Install the latest version of the app from the Play Store.
  • Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
  • Make sure that a ''Task Killer'' app (a third-party application that will help save energy by shutting down applications) isn't activated or affecting WhatsApp.
  • Empty the app cache (Settings > Applications > WhatsApp).
  • Finally, the most extreme solution: uninstall the app and then reinstall it.

Why doesn't WhatsApp recognize my contacts?

There are a few reasons that WhatsApp wouldn't recognize your contacts, so here is a simple checklist to make sure it does:

  • Make sure you have your contact's correct contact number.
  • Make sure that they have WhatsApp.
  • Make sure you have the latest version of WhatsApp
  • In your contact list, make sure all of you contacts are "visible" and/or "viewable"
  • In your contact list, make sure all of your contact groups (like friends, family, co-workers etc) are set to "visible" and/or "viewable".

whatsapp contacts1  whatsapp contact settings

How do I add international contacts in WhatsApp?

We've all been there. You're travelling through South America on your gap year, and you're introduced to that guy in that hostel that you know you'll want to keep in touch with forever. You get his digits, and search for him in WhatsApp, but he's not there...

The solution is simple: when adding international contacts, you must always include the correct area code (e.g. +51 for Peru), even if your current number uses the same code. It might help if the other person does the same for your number also.

How do I block contacts?

People block contacts for any number of reasons, I'm not here to judge, and if you find yourself in this position the process is very simple. To block a contact, all you need to do is go to conversation of the contact you wish to block, tap the options button (the three dots), tap "more" and then tap "block".

You can add all the contacts you want to this black list and then you won't receive any more of their messages. If you later decide you would like to unblock a contact, then you just go back to the same place and choose ''unblock''.

androidpit whatsapp block contact
Simply tap the "options" button, then "more" then "block" to block a contact. / © ANDROIDPIT

How do I stop people from knowing that I've read their messages?

Well why would you want to do something like that? Actually, don't answer that. Luckily for you the solution to this problem is very simple... you do nothing. Currently there is no possible way for anybody to know what messages you have read without them actually looking at your handset. "Well what about those two check marks, don't they mean a person has read the message?" Actually, no, they do not. Continue reading for explanations of what the two checks are and what the "last seen" status means.

How do I pay for WhatsApp? 

Unlike many may realize, WhatsApp is a fake-free app. When you register, you'll be asked to pay after a little while. Everyone ignores this detail until they start getting the first warnings threatening to shut down the account if a hasty payment isn't made. So, if you plan to continue using WhatsApp for more than a year, you will have to cough up the dough at some point.

One year will cost you 0.99 USD and there are three different payment possibilities: Paypal, Google Wallet and sending a payment link.

  • The first will give you the option via your navigator to pay with your Paypal account if you have one or by credit card.
  • The second pertains to your Google Wallet account, for which you can subscribe for easier app purchasing (you will need to give Google your bank account information).
  • The third one will send you a purchase link via email.
WhatsApp settings whatsapp pay

What do the checks mean in WhatsApp?

There is a lot of confusion about what the 2 ticks in your WhatsApp message window mean, but one thing that they do not mean is that the recipient has read your messages. Here is what the symbols mean.

  • The clock symbol means your message is yet to be sent from your device.
  • One tick means that the message has been sent and has been received by the WhatsApp server.
  • Two ticks means the message has been delivered to the intended device.

How can a message have been sent from your device but not received by the other? Well, the recipient might have their data/Wi-Fi/phone switched off, right?

What does WhatsApp "last seen" mean?

This simply tells users when you were last using the WhatsApp app. This does not necessarily mean that you have read all of your WhatsApp messages, only that the application was open.

How do I delete my WhatsApp account?

Firstly, deleting your WhatsApp account and deleting the WhatsApp app are two different things. If you do make the decision to cut ties with WhatsApp, you can just uninstall if from your device and you will still be able to download it again from the Play Store later if you want to get it back. Go to settings > application manager > WhatsApp and hit "uninstall".

In order to delete your account for good, go to the WhatsApp app, then menu > settings > account information and finally to "delete account".

androidpit whatsapp settings account
When you first open WhatsApp, go to the menu (the three dots or the menu button on your device) then tap account, then delete account. / © ANDROIDPIT

And there you have it! These are just some of the most current problems that users might be having with WhatsApp. For those who have more questions, the forum has a wealth of WhatsApp related information, made exactly for the purpose of asking questions and receiving informed answers from your fellow AndroidPIT members.

Do you have any other good advice for WhatsApp users?

Related Topics

From the forum. Join the discussion now!


Write new comment:
  • Anonymous Jun 27, 2013 Link

    hey I want to know if a person is online and m jst looking up chat window then what will it be shown to him\her..will it be typing written? please help

    • ANKIT 3 months ago Link

      Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...

  • Atcharaporn Kamma Jul 5, 2013 Link


  • Shikha Shrivastav Sep 10, 2013 Link

    some other issues happened in whatsapp just look at here,,,

    MOd Edit: No external links

    solutions of problems are also available here,,,
    hope you like it,,,

    • ANKIT 3 months ago Link

      Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...

  • Javed Abdul Aziz 8 months ago Link

    Whenever i open whatsapp it asks me to adjust the date even though the date is correct.i have reinstalled it many time still i cant use whatsapp bcoz of same reason .plz someone help

  • ANKIT 3 months ago Link

    Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...

  • Dan Cedar 2 months ago Link

    How can I make WhatsApp respect my S4's profile, having to go inapp to turn vibrate on and off is stupid. Is there a solution? I've emailed their support twice with no reply.

  • Poonam Mevada 2 months ago Link

    how i send gif image without converting anyother format in whatsapp

  • nysujit 2 days ago Link

    I am facing slow internet connection when I use whatsapp.
    mobile- Lenovo P780