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I have a problem with WhatsApp, what are the solutions?

Authored by: Loie Favre — 5 months ago

WhatsApp is one of the most popular multi-platform apps out there. This service allows you to write messages to your friends, family, or prospective dog-walkers, all day long without having to pay a single cent. (Minus its extremely low-cost yearly subscription fee, of course.) By now, everybody must WhatsApp, but today we will be concentrating on what it gets wrong rather than what it gets right. If you are having problems with WhatsApp, here are some solutions on how to solve them.

whatsapp smartphone teaser
Surely everybody with smartphone uses WhatsApp by now? / © ANDROIDPIT

Why can't I install WhatsApp?

In order to download WhatsApp, you need to have a smartphone running Android version 2.1 or higher (you can check your phone's current version in the "settings" menu, under the title ''About device'').

How do I install WhatsApp on a tablet without Root or 3G?

If you have a tablet that only works with Wi-Fi, you will have problems being able to install WhatsApp. However, the solution is something that can easily be found, but first, a word of caution: playing around with things that aren't normally allowed comes at your own risk. All you need for this is a working cell phone your phone number. Find out how to get WhatsApp on your tablet.

WhatsApp install  whatsApp install2
 Any type of device will work for you to enter your number. © Gizmolord

Why can't I connect to WhatsApp?

Most of the time this problem will depend on your 3G connection or the network connection that WhatsApp is trying to use. If you aren't able to send a message, here are a few solutions:

  • Make sure your phone is switched on (one for the newbies).
  • Install the latest version of the app from the Play Store.
  • Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
  • Make sure that a ''Task Killer'' app (a third-party application that will help save energy by shutting down applications) isn't activated or affecting WhatsApp.
  • Empty the app cache (Settings > Applications > WhatsApp).
  • Finally, the most extreme solution: uninstall the app and then reinstall it.

Why doesn't WhatsApp recognize my contacts?

There are a few reasons that WhatsApp wouldn't recognize your contacts, so here is a simple checklist to make sure it does:

  • Make sure you have your contact's correct contact number.
  • Make sure that they have WhatsApp.
  • Make sure you have the latest version of WhatsApp
  • In your contact list, make sure all of you contacts are "visible" and/or "viewable"
  • In your contact list, make sure all of your contact groups (like friends, family, co-workers etc) are set to "visible" and/or "viewable".

whatsapp contacts1  whatsapp contact settings

How do I add international contacts in WhatsApp?

We've all been there. You're travelling through South America on your gap year, and you're introduced to that guy in that hostel that you know you'll want to keep in touch with forever. You get his digits, and search for him in WhatsApp, but he's not there...

The solution is simple: when adding international contacts, you must always include the correct area code (e.g. +51 for Peru), even if your current number uses the same code. It might help if the other person does the same for your number also.

How do I block contacts in WhatsApp?

People block contacts for any number of reasons, I'm not here to judge, and if you find yourself in this position the process is very simple. To block a contact, all you need to do is go to conversation of the contact you wish to block, tap the options button (the three dots), tap "more" and then tap "block".

You can add all the contacts you want to this black list and then you won't receive any more of their messages. If you later decide you would like to unblock a contact, then you just go back to the same place and choose ''unblock''.

androidpit whatsapp block contact
Simply tap the "options" button, then "more" then "block" to block a contact. / © ANDROIDPIT

How do I stop people from knowing that I've read their messages?

As of WhatsApp version 2.11.444, you can disable the WhatsApp blue check marks so that users do not know if you have read your messages. Of course, this works both ways, so only disable this if you're okay with not knowing who has read your messages either. 

AndroidPIT WHatsApp disable read receipts
In the latest version of WhatsApp, you can disable the ''read receipt'' blue check marks in Settings > Account > Privacy. © ANDROIDPIT

How do I pay for WhatsApp? 

Unlike many may realize, WhatsApp is a fake-free app. When you register, you'll be asked to pay after a little while. Everyone ignores this detail until they start getting the first warnings threatening to shut down the account if a hasty payment isn't made. So, if you plan to continue using WhatsApp for more than a year, you will have to cough up the dough at some point - otherwise you could run into problems.

One year will cost you 0.99 USD and there are three different payment possibilities: Paypal, Google Wallet and sending a payment link.

  • The first will give you the option via your navigator to pay with your Paypal account if you have one or by credit card.
  • The second pertains to your Google Wallet account, for which you can subscribe for easier app purchasing (you will need to give Google your bank account information).
  • The third one will send you a purchase link via email.
WhatsApp settings  whatsapp pay

What do the checks mean in WhatsApp?

There is a lot of confusion about what the 2 ticks in your WhatsApp message window mean, so you can read a detailed explanation in our dedicated "What do the WhatsApp check marks mean?" article. Here is a quick summary:

  • The clock symbol means your message is yet to be sent from your device.
  • One tick means that the message has been sent and has been received by the WhatsApp server.
  • Two ticks means the message has been delivered to the intended device.
  • Two blue ticks means that the recipient/recipients have seen the message. (In group conversations, this means when ALL participants in the group have viewed the message.)

How can a message have been sent from your device but not received by the other? Well, the recipient might have their data/Wi-Fi/phone switched off, right?

What does WhatsApp "last seen" mean?

This simply tells users when you were last using the WhatsApp app. This does not necessarily mean that you have read all of your WhatsApp messages, only that the application was open.

How do I hide my “Last Seen" timestamp in WhatsApp?

This one is pretty easy. In WhatsApp, go to your Settings, then to Account, then to Privacy. In this menu, tap Last seen and you can select "nobody" from the options that pop up, which means your last seen timestamp will be hidden. 

How do I delete my WhatsApp account?

Firstly, deleting your WhatsApp account and deleting the WhatsApp app are two different things. If you do make the decision to cut ties with WhatsApp, you can just uninstall if from your device and you will still be able to download it again from the Play Store later if you want to get it back. Go to settings > application manager > WhatsApp and hit "uninstall".

In order to delete your account for good, go to the WhatsApp app, then menu > settings > account information and finally to "delete account".

androidpit whatsapp settings account
When you first open WhatsApp, go to the menu (the three dots or the menu button on your device) then tap account, then delete account. / © ANDROIDPIT

How do I disable Auto-Image download in WhatsApp?

While this is a super handy feature when sharing media with your friends, sometimes it’s not always the best idea to have it download automatically, especially if you are near your data limit. 

To disable this feature, go to Settings, then to Chat settings, then tap Media auto-download, and configure as you like. Note that voice messages are always automatically downloaded, but their file size is usually much smaller than that of pictures and videos. 

Share and send any file

As is, you can only share image, audio and video files via WhatsApp. But what happens if you have a PDF file that you want to send a friend? Also, before sending off any media, WhatsApp compresses it, so if you’re sending a high-res photo of something, it’ll be significantly downgraded before they get it.

In order to combat these limitations and be able to send what you want, you can get an App called CloudSend. It does require a Dropbox account to work, so if you don’t have either, head on over and download both.

Once you have CloudSend all set-up, you can launch the application and grant it access to your Dropbox account. It won’t take control of your entire Dropbox account, just asking permission to set-up an extra folder in which it’ll use to upload and share files

Once that’s done, head over to the file you want to transfer, tap it, and select Share. Once the file has been uploaded (depeneding on size and transfer speed), you’ll get a notification that it’s ready to share and you can use the link provided to share with WhatsApp, e-mail, SMS, etc.

Once completed, you can share any file you upload across multiple options./ © Google Play Store

A similar app, Send It, uses Google Drive instead of Dropbox in case you prefer that.

And there you have it. These are just some of the most current problems that users might be having with WhatsApp and some solutions to fix them. For those who have more questions, the forum has a wealth of WhatsApp related information, made exactly for the purpose of asking questions and receiving informed answers from your fellow AndroidPIT members.

Do you have any other good advice for WhatsApp users?

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


Write new comment:
  • Malapo 99 2 months ago Link to comment

    i cant install Whatsapp after i have uninstalled it on my samsung galaxy s4,i bilif i ddnt uninstall it properly,it pops up a message saying whatsapp already installed on your device,what can i do to install it.pls help

  • Girish 2 months ago Link to comment


    My samsung S3 phone has the message "Unfortunately, the process whataap has stopped" displayed everytime it connects to wifi or mobile data network and after that the phone hangs for exactly a minute. Nothing else seemed to change henceforth in the usage of phone, Its very frustrating that I have tried everything related to app store... I've cleared cache, cleared data, force stopped it, restarted...but nothing works

  • Sohaan Pattanayak 4 months ago Link to comment

    I am Recieving a friend message but not able to send message to only a friend

  • Veera Kumar 4 months ago Link to comment

    unable to send messages to Group from watsup due to not used from longtime

  • ali awali 4 months ago Link to comment

    When i put my number to confirm it in whatsapp the answer always ur phone number is no longer to use our service

  • Manikandan 5 months ago Link to comment

    that was a good piece of notification which i already know thanks..

  • nethra 5 months ago Link to comment

    Hello All,

    I am using Samsung Duos 2 phone and below are details,
    Device Name: GT-S7582
    Android Version: 4.22.2

    Whenever I use clear button while typing in the What’s app, my phone gets restart.
    This I have observed very frequently.
    Kindly find the reasons why it is happening.
    One of my friend is also facing the same issue and his phone is Motorola.

    Nethra P

  • nysujit 5 months ago Link to comment

    I am facing slow internet connection when I use whatsapp.
    mobile- Lenovo P780

  • Poonam Mevada 7 months ago Link to comment

    how i send gif image without converting anyother format in whatsapp

  • Dan Cedar 7 months ago Link to comment

    How can I make WhatsApp respect my S4's profile, having to go inapp to turn vibrate on and off is stupid. Is there a solution? I've emailed their support twice with no reply.

  • ANKIT 8 months ago Link to comment

    Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...

  • Javed Abdul Aziz Feb 28, 2014 Link to comment

    Whenever i open whatsapp it asks me to adjust the date even though the date is correct.i have reinstalled it many time still i cant use whatsapp bcoz of same reason .plz someone help

  • Shikha Shrivastav Sep 10, 2013 Link to comment

    some other issues happened in whatsapp just look at here,,,

    MOd Edit: No external links

    solutions of problems are also available here,,,
    hope you like it,,,

    • ANKIT 8 months ago Link to comment

      Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...

  • Atcharaporn Kamma Jul 5, 2013 Link to comment


  • Anonymous Jun 27, 2013 Link to comment

    hey I want to know if a person is online and m jst looking up chat window then what will it be shown to him\her..will it be typing written? please help

    • ANKIT 8 months ago Link to comment

      Hello, this [problem can be solve by using VPN SOFTWARE LIKE : supervpn: check this on google play store...after connecting to wifif use this simple app...