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Here's what to do when Google Play isn't working

Loie Favre

Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store just doesn’t work when you launch it, it’s all just really annoying. Here are some tips for Google Play Store problems when things just aren't working. 

com teaser playstore
Here is what to do when the Play Store isn't working. / © ANDROIDPIT

Before getting started, here are some more related how-to's and tutorials:

1. Empty the cache

In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker.

In order to empty the Play Store cache, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.

androidpit google play 1
In the individual app page for Google Play, you can delete the cache, data and uninstall updates.© ANDROIDPIT

2. Delete data

If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of your saved information - hopefully including whatever was causing the problem. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says  ‘Uninstall Updates’.

This will revert Google Play back to the original version (as it appeared when it was first installed on your device), so you may want to then search for the second newest Play Store version and update to that. A very reliable source of Google Play Store APKs is APK Mirror.

4. Google Play Services

Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.

androidpit google play 2
Choose the Play Store Services from the App Manager section of your settings and then clear the cache. © ANDROIDPIT

5. Activate Download Manager

If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to Settings, then App Manager (or equivalent) and head to the All apps tab. Search for Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.

6. Remove Google account and reinstate

Go back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play.

Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.

androidpit google play 5
To fix a faulty Google account, remove the account and add it again. © ANDROIDPIT

7. Perform a Factory Data Reset of your smartphone

If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.

androidpit google play 6
Make sure the box is ticked for ''Back up my data''. © ANDROIDPIT

8. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix. Go to your preferred file manager and head to the root directory. Locate system/etc/hosts and open with the Edit option.

Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot and re-add your Google account and your Google Play Store problems should be fixed.

We hope that these tips and tricks have helped you get Google Play working again.

Did these work for you? Do you have any other advice that you could share?

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From the forum. Join the discussion now!


Write new comment:
  • Mohan jakka Nov 8, 2013 Link

    if you have an SD card remove it and remount the card... works sometimes!

  • Henry B. Nov 8, 2013 Link

    Or alternatively use the Androidpit app center instead!! ;)

    • Tareq Islam 5 months ago Link

      Im new to android. Bought a samsung grand 2 yesterday. Internet works. Google play or galaxy apps nothing works. I can browse apps and press the install button and that is about it. Nothing downloads. Even AndroidPIT app download directs me to Google play, which doesn't work and which is the reason i needed AndroidPIT to start with. How to bypas google play altogether. Anyone pls.. Thanks.

  • Richard Eagar Nov 8, 2013 Link

    Before you do a factory reset, wait a bit, sometimes it's not your phone but Google that's down (and quite often at that!)

  • Alan Broughton Nov 10, 2013 Link


    1 ... Root your phone ( use framaroot apk ... quick and simple )

    2... Download and install Total Commande apk

    3... Run Total Commande , allow root access

    4... locate and open SYSTEM FILE

    5 .... locate and open ETC FILE

    6.... locate and open HOSTS FILE with EDIT OPTION

    7... insert the symbol # before the second set of ip address numbers then save the changes and exit

    8 .... REBOOT PHONE

    9 .... add google account in settings and your playstore will now work


    • Kazuya24 6 months ago Link

      Thanks! Your solution worked for me.. I think I forgot to turn of freedom.apk service, that's why the hosts file was modified

      • Mohamed Imdath 6 months ago Link

        Hi me too my Google play store is not working can u help me plz and me too I last installed freedom and uninstalled it but now Google play is not working plz help me

      • Ibnu Vierianto 6 months ago Link

        Yeah me too after i download freedom and use it,my playstore wont load even after i uninstalled it. plz somebody help me

    • Mohamed Imdath 6 months ago Link

      Thanks a lot it worked ...and I got scared bit thanks a lot now Google play is working fine! :-) :-) :-) :-) :-) :-) :-) :-)

    • Hal Larsen 4 months ago Link

      THANK YOU Alan!!!!!!!!!!!!!!!! LOVE YOU; YOU MADE MY DAY! <3
      Used caps to interpret my joy! :D
      Thanks again <3

      • Khurram Hassan 4 months ago Link

        Hal can you please help me out. When I entered the Host file, I found only one set of ip address i.e.
        There's no second set of ip address here.

      • Hal Larsen 4 months ago Link

        Hi Khurram Hassan,
        You're right, sometimes there is only one value... In that case put the missing hashtag ( # ) before that value xD ;D
        You're welcome any time

      • Rahim Kanani Rpk 3 months ago Link

        Is your phone is ROOTED?

    • Khurram Hassan 4 months ago Link

      There's only one ip address in Host file i.e. what do you mean by the second set of ip address?

    • pols 3 months ago Link

      I tried to edit but it notifies "Error writing to file: /etc/hosts".. what should I do? TIA

    • Alvaro Cuevas 3 months ago Link

      HELP ME!!!!!!! I had freadom.... i did a factory reset before i read all this... now i cant root like i did the first time , ive tried others like framaroot,kingo,motochopper, and nothing roots my tablet again... root checker says i dont have root.... i cant install freedom as it requests to have a google account signed in.... and google says no connection try again.... any one have any ideas.....

    • Jeff Micfessol 1 month ago Link

      You can also use ES File Explorer if rooted. Change directory to / then open folder ect then scroll down to hosts open it as text. You will see
      something like localhost
      as stated by Alan Broughton just ad the #
      then save and your good to go

    • Roxan Rebaldo 1 month ago Link

      Hi. Last day I notice dat I cant access onto my playstore. Someone tell me to clear data of my freedom apk. (Den I did) i also uninstall it but still cant access to playstore. So I reboot my phone hopefully dat I can access into play store but I was wrong. I made it worst. Now i cant even SIGN IN INTO MY GOOGLEPLAY . I tried every forum/tutorial but nothing works .. if theres any an option would u mind to help me??

    • Anish Bhattacharjee 1 month ago Link

      there is only one set of ip address..and whenever trying to edit that ip by applying # before it is showing "Error writing to file...."..what should i do??pls help!!

    • Heavy-Dat 1 month ago Link

      thanks a lot it works

    • Ankit Rami 3 weeks ago Link

      Hello friend I uninstall freedom after my phone hard reset then I opened play store I'd thn not opened why?

    • Memo Yassin 1 week ago Link

      hi there i have the same problem in a samsung s duos,, would you explain to me in simple langhage step by step.? thanks

  • Bojan M. Nov 10, 2013 Link

    Factory reset, huh? A lame and a lazy fix for everything and it shows that that specific person that gives that particular advice has no freaking clue what's wrong. Why would I listen to someone like that? A factory reset is necessary only in total system crush, not because some app doesn't work. Fix your app or I won't use it.

  • Abdullah marouf Dec 15, 2013 Link

    Thank you very much. Activating download manager worked with me. I was so afraid that I'll have to factory-reset my S3 device.
    Thanks again androidpit 😃

  • Sandeep Dec 29, 2013 Link

    It works :) Thanks!

  • Chris Hanssen Jan 16, 2014 Link

    So I have an new Proscan Tablet Android 4.1.1 Jellybean OS and I can't get some apps to work properly. Why is this happening? Please send me an e-mail to:

    I can tell you more about it. Thanks.
    Mod edit: personal email id are not allowed

  • Tanishq Jain Feb 22, 2014 Link

    Don't always factory reset , as third-party apps which have access to everything on your phone (Rooted) change files in the system. So , download total commander .Grant SU permission> File system root> Click on folder etc> open file "hosts" and edit the file by adding a # before the IP address type (eg; in the second line.

  • Alex Smiss 10 months ago Link

    None of these worked for me and I'm getting them in conjunction with the other errors. How about Google just fix the issue with the Play Store rather than forcing their customers to factory reset their phones over a single crappy app?

    • Reg Joo 3 months ago Link

      They didn't do a good job on this material design update, it forcecloses on a lot of older os's. Someone should have really checked on older phones, they dropped the ball on this. Google will leave older os's in the dust, you have to have the last three os's, for their new stuff to work. Don't factory reset your rom, if you can, copy your backup rom to your computer. On it, is the playstore apk, that came with your phone. Put your older apk, on your sdcard, install it. If your rooted, you can use titanium backup pro, to make a backup. Be forewarned, the playstore will continually try to update to the newer apk, but may actually work better, than it did before. Get mad at google, not your phone.

  • Terry J 9 months ago Link

    Try to visit this web page. I fixed mine using this method:
    Mod edit: external links are not allowed

    • Rosie Griffith 6 months ago Link

      This has the same steps, just suggests using a different downloader which isn't helpful.

  • Eli Rosales 7 months ago Link

    I have a galxy exhibit and i did all those steps and now i cant even sign in no more it says something about ur connection is not reliable and i do have internet cuz i can get on google .......plzz help me
    Mod edit: personal email id are not allowed

  • Rachel Pregunta 7 months ago Link

    It's funny, but it's true. Sometimes, th e simplest things solve the problem. I removed and and out back my memory card, and now it's flawless again, Google Play.

  • Rosie Griffith 6 months ago Link

    I tried all of these steps, ended up with a google play store that wouldn't even load. So convinced I had done irreparable damage, I did a factory reset. Now I lost my apps and google play store STILL doesn't work. Getting same error.

  • Mohamed Imdath 6 months ago Link

    Plz someone help me Google play is not working on my android!!! Plz I need a reply quickly I can send u some photos on what it says when I open Google play store and my tablet is rooted plz someone help

    • Sanjai Joseph
      • Mod
      • EXPERT
      6 months ago Link

      Check if you’re signed in to the same account

      Check if you’re using an older version of Android

      If you’re using a Google Apps account for a business that hasn't updated to the new Google Apps infrastructure, you won’t be able to download Google Play apps to your device using your computer.

      Try clear data for Google Services Framework then reboot

  • Sanjai Joseph
    • Mod
    • EXPERT
    6 months ago Link

    if you have any more problem with play store try these methods

    1.Try clear data for Google Services Framework then reboot
    2.Check your time and date settings
    3. removed google account from phone. Then immediately added the account back to the phone.
    4.Deleting the hosts file in ETC folder which required a rooted phone
    5.Go to setting -> Application manager and press on Google Play Store icon , then click on uninstall updates
    6. Install the latest update

  • Andy S. 6 months ago Link

    When Play Store fails to install an app for me, I always clear the RAM in Task Manager which clears the error (in Galaxy Tab 2).

  • Kushra Leigh Cooper 6 months ago Link

    My S3 mini started giving me a 'Unfortunately, Google Play store has stopped working' a few weeks ago. I wasn't sure which would help so I did three of the above, I cleared the cache, the data as well as number 6. My play store had reset so I had to update it to access the new apps, but at least it was working after that.

  • sdextapp 5 months ago Link

    thank you

  • nate 3 months ago Link

    i have a htc one for att and i updated it yesterday to sense 6 and now my play store wont open any suggestions on what i should do

  • Hara Choi 3 months ago Link

    F*** i delete evrything on my phone whyyyyy my image all

  • Reg Joo 3 months ago Link

    Never really had a problem with updates to the play store on one of my older phones, until this one, with material design changes. On older os's , it forcecloses, and the only way to solve it, is to go to the previous version.That's why titanium backup is so important to me.

  • Andrew Adams 3 months ago Link

    I am having problems with installing apps on my cello EM63 tablet. Problems started when device reset itself overnight 2 days ago. It says not enough internal storage available, even though there is 4.58gb space remaining. I tried factory reset, but nothing has changed. Tied clearing cache from some apps not made any difference I am so annoyed with this. How can I get a cleaner to install. To see if that would help. It does try to download but after 20 minutes it is still trying. Can someone help me please , my device is only 3 weeks old, bought new. Worked fine until recently. Any help is appreciated thank you.

  • Rj Zilaan 3 months ago Link

    My phone shows no connection when I open google play. I've done evry thing as above except restore. Can u plz tell me wt to do now without restoring it

    • JiaLe 2 months ago Link

      I had the same situation any cure ?
      If u had known pls tell me tq

  • Mayank 3 months ago Link

    my friends play store loads content but don't download any app since it's downloads app is deleted.Any suggestion for this problem.

  • Junaid Qureshi 3 months ago Link

    For those who have problems with freedom apk
    1. install it again
    2. give root access
    3. start the freedom
    4. wait for some time or try to do any purchasing through it and then stop freedom ( don't force stop it , stop it from the app within )
    5. now ur google play store should work ( it worked for me )

    freedom stop the google play and google play service. While purchasing through it and give a fake message to app that payment has done

    so remember to stop it, if u won't stop it ur play store will won't work

  • Steve Legg 2 months ago Link

    Thanks, Loie, for the very concise article. The pictures make it very easy to follow along and the advice is very clear. Thankfully I didn't have to do a factory reset as I only had to remove and reinstall my gmail account. Glad to have a resource like AndroidPit to solve issues and find the utilize all that the Android world has to offer! Cheers

  • moopmoop00 2 months ago Link

    Even a factory reset did not cure my tablet. That is a little worrying... If anyone can help me, please do.

  • JiaLe 2 months ago Link

    Help me !!!
    When I open my play store it says that no connection but I'm sure my connection was excellent
    Help solve

  • Emma Gel 2 months ago Link

    I have a very unique case and have not found a solution for it anywhere.

    I have an old LG Spirit 4G that I rooted after I had already cancelled my service with MetroPCS. Basically I decided to experiment with the phone and make it into some type of fun gadget. I rooted the phone but now the Google Store will not work.

    I've restored it multiple times, i've tried every basic suggestion anyone has ever suggested but I still cannot get Google Play to work. It used to work before I rooted the phone.

    Does anyone know if maybe it's because its disconnected and rooted? or maybe I rooted it wrong? or maybe there's an additional step I need to take?

  • PhoenixHiker1 1 month ago Link

    Tell me why I am supposed to adjust my behavior to accommodate a poorly-coded and poorly tested application? Would I behave like this for the privilege of shopping at a bricks-and-mortar store? Google products are designed by Google programmers for Google programmers. It is the single enterprise least connected to reality in the whole world.

  • Saranya Balakrishnan 1 month ago Link

    thanks a lot!!!

  • Parvind Chahal 2 weeks ago Link

    still on 2g network play work like hell

  • Paul Laimal-Convoy 2 weeks ago Link

    Disable Google Play Services.

    Install Aptoide.


  • Reg Joo 2 weeks ago Link

    I did all of these things, some more than others, and I still had playstore forceclosures whenever I wanted to download, update apps. I am rooted, and can install any playstore app version I want, and google services framework too, any google sevicecs app. I used 3C toolbox(an exposed module), looked into the permissions for each app, and "my god!" , I just checked every service, or permission I saw. Never worked better.

  • Athul Nair 1 week ago Link

    if u have rooted u need to had # in hosts file. this happens mostly because of using freedom app else play store works great

  • Belal Abu Hazeem 1 week ago Link

    Guys u r perfect... Good job

  • Elsa Letelier 3 days ago Link

    I was having issues and got to step number 2 and solved them! Thanks!

  • Ravindra H K 2 days ago Link

    I have micromax canvas 4, Google play not working, its loading while installing the apps,, please help.