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Here's what to do when Google Play isn't working

Authored by: Loie Favre — 3 months ago

Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store just doesn’t work when you launch it, it’s all just really annoying. Here are some tips for Google Play Store problems when things just aren't working. 

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Here is what to do when the Play Store isn't working. / © ANDROIDPIT

Before getting started, here are some more related how-to's and tutorials:

1. Empty the cache

In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker.

In order to empty the Play Store cache, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.

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In the individual app page for Google Play, you can delete the cache, data and uninstall updates.© ANDROIDPIT

2. Delete data

If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of your saved information - hopefully including whatever was causing the problem. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says  ‘Uninstall Updates’.

This will revert Google Play back to the original version (as it appeared when it was first installed on your device), so you may want to then search for the second newest Play Store version and update to that. A very reliable source of Google Play Store APKs is APK Mirror.

4. Google Play Services

Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.

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Choose the Play Store Services from the App Manager section of your settings and then clear the cache. © ANDROIDPIT

5. Activate Download Manager

If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to Settings, then App Manager (or equivalent) and head to the All apps tab. Search for Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.

6. Remove Google account and reinstate

Go back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play.

Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.

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To fix a faulty Google account, remove the account and add it again. © ANDROIDPIT

7. Perform a Factory Data Reset of your smartphone

If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.

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Make sure the box is ticked for ''Back up my data''. © ANDROIDPIT

8. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix. Go to your preferred file manager and head to the root directory. Locate system/etc/hosts and open with the Edit option.

Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot and re-add your Google account and your Google Play Store problems should be fixed.

We hope that these tips and tricks have helped you get Google Play working again.

Did these work for you? Do you have any other advice that you could share?

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


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  • Bison1027 3 days ago Link to comment

    Thanks alot! i had considered forgetting google play and installing aptoide or another app downloader but it would still interfere with some other apps. this info helped alot.

  • Leif-Anders Fremstad 4 days ago Link to comment

    it`s not work on kurio 7s :(

  • Max HTC 5 days ago Link to comment

    I have a HTC ONE SV. FIXED!!!

    Even a Factory reset would not resolve the "NO CONNECT" issue with play store.
    Also many apps were stopping etc.
    Tried all the above.

    I had to do a factory reset ?clear Storage a number of times before the hand set started.
    1. Make sure there is a SIM in the phone
    2. make sure the SD card is in
    3. use a NEW google account

    Only when i did all three together, this combination worked.

  • cuyschatzi 6 days ago Link to comment

    I have Samsung galaxy s5 and download app freedom after the play store I could not be opened ,please give me solution

    • Michael Gano 4 days ago Link to comment

      Go to your freedom app and click the menu and hit stop. Then Close it. It should work after that

  • Rhodee 2 weeks ago Link to comment

    Worked like a charm! Awesome article!! Very well written and easy to understand.

  • Suresh Kumawat 2 weeks ago Link to comment

    None of these solutions worked with my phone.

    • Jim Ley 2 weeks ago Link to comment

      Make sure that your Data Connection is on. I was having problems as well , did all that was here and still nothing....then i turned on data connection and everything is fine. Good Luck!

  • Leah Ann McCarthy Burch 3 weeks ago Link to comment

    None of the above fixes are even possible with my phone: LG 4G LTE because none of the google apps (and I mean NONE of them) will load at all! This is the worst upgrade google has ever come out with. I keep getting notices that an application requires an update (requested by Google Play services), but Google Play services won't load at all so I can't update it. Furthermore, all of my Google apps are blank and won't sync with my google account. This is a particular problem as my calendar is my livelihood. All of the above pics don't match anything on my phone, so your "help" is no help at all. Is there anyone out there who can actually assist me?

  • Synne ursin 4 weeks ago Link to comment

    I have a Sony Xperia z1, I've tried everything. it didn't work, now I have nothing installed on my phone, and google play won't work. Does anyone know what I could do?

  • Alyx Devoir 1 month ago Link to comment

    I have a Galaxy S5 and whenever I try to login to my google account to set up playstore I keep getting this same message. "Can't establish reliable connection to the server, this could be a temporary problem or your android device may not be provisioned for data services. If it continues, call customer care." I live in Mexico so we do not have data. I strictly go off of wifi and i currently have really good wifi here. Please let me know how to fix it. I have set the time and date. And still has not fixed my problem.

  • Lindsay S 1 month ago Link to comment

    Thanks so much! It worked with just the first tip!

  • Aadil Ghani 2 months ago Link to comment

    I have found a new solution to Google play store crashes.

    Lucky patcher (latest version)
    Google play store
    Rooted android with SU Binary!

    First go to lucky patcher,then click open menu of patches .
    Second click system app and make it a part of android operating system .(If not a part of the android operating system)
    Third, clear cache .
    Fourth , clear data .
    Fifth, open Google Play store.

    Follow all the 5 steps and you can open the play store with no crashes.

    Email me if there is a problem:

  • Ravindra H K 2 months ago Link to comment

    I have micromax canvas 4, Google play not working, its loading while installing the apps,, please help.

  • Elsa Letelier 2 months ago Link to comment

    I was having issues and got to step number 2 and solved them! Thanks!

  • Belal Abu Hazeem 3 months ago Link to comment

    Guys u r perfect... Good job

  • Athul Nair 3 months ago Link to comment

    if u have rooted u need to had # in hosts file. this happens mostly because of using freedom app else play store works great

  • Reg Joo 3 months ago Link to comment

    I did all of these things, some more than others, and I still had playstore forceclosures whenever I wanted to download, update apps. I am rooted, and can install any playstore app version I want, and google services framework too, any google sevicecs app. I used 3C toolbox(an exposed module), looked into the permissions for each app, and "my god!" , I just checked every service, or permission I saw. Never worked better.

  • Paul Laimal-Convoy 3 months ago Link to comment

    Disable Google Play Services.

    Install Aptoide.


  • Parvind Chahal 3 months ago Link to comment

    still on 2g network play work like hell

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