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Here's what to do when Google Play isn't working

Loie Favre

Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get a Google Play Store error message when downloading apps or the Play Store just doesn’t work when you launch it, it’s all just really annoying. Here are some tips for Google Play Store problems when things just aren't working. 

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Here is what to do when the Play Store isn't working. / © ANDROIDPIT

Before getting started, here are some more related how-to's and tutorials:

1. Empty the cache

In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker.

In order to empty the Play Store cache, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.

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In the individual app page for Google Play, you can delete the cache, data and uninstall updates.© ANDROIDPIT

2. Delete data

If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of your saved information - hopefully including whatever was causing the problem. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says  ‘Uninstall Updates’.

This will revert Google Play back to the original version (as it appeared when it was first installed on your device), so you may want to then search for the second newest Play Store version and update to that. A very reliable source of Google Play Store APKs is APK Mirror.

4. Google Play Services

Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.

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Choose the Play Store Services from the App Manager section of your settings and then clear the cache. © ANDROIDPIT

5. Activate Download Manager

If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to Settings, then App Manager (or equivalent) and head to the All apps tab. Search for Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.

6. Remove Google account and reinstate

Go back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play.

Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.

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To fix a faulty Google account, remove the account and add it again. © ANDROIDPIT

7. Perform a Factory Data Reset of your smartphone

If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand.

To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.

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Make sure the box is ticked for ''Back up my data''. © ANDROIDPIT

8. For rooted users: edit hosts file

If the Play Store won't load for you and your device is rooted, you have an even simpler solution at hand: just modify your Hosts file for a quick fix. Go to your preferred file manager and head to the root directory. Locate system/etc/hosts and open with the Edit option.

Add a hashtag (#) to the front of the second set of numbers and save your changes (i.e. change from to # Reboot and re-add your Google account and your Google Play Store problems should be fixed.

We hope that these tips and tricks have helped you get Google Play working again.

Did these work for you? Do you have any other advice that you could share?

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From the forum. Join the discussion now!


Write new comment:
  • Alyx Devoir 2 days ago Link

    I have a Galaxy S5 and whenever I try to login to my google account to set up playstore I keep getting this same message. "Can't establish reliable connection to the server, this could be a temporary problem or your android device may not be provisioned for data services. If it continues, call customer care." I live in Mexico so we do not have data. I strictly go off of wifi and i currently have really good wifi here. Please let me know how to fix it. I have set the time and date. And still has not fixed my problem.

  • Lindsay S 1 week ago Link

    Thanks so much! It worked with just the first tip!

  • Aadil Ghani 1 month ago Link

    I have found a new solution to Google play store crashes.

    Lucy patcher (latest version)
    Google play store
    Rooted android with SU Binary!

    First go to lucky patcher,then click open menu of patches .
    Second click system app and make it a part of android operating system .(If not a part of the android operating system)
    Third, clear cache .
    Fourth , clear data .
    Fifth, open Google Play store.

    Follow all the 5 steps and you can open the play store with no crashes.

    Email me if there is a problem:

  • Ravindra H K 1 month ago Link

    I have micromax canvas 4, Google play not working, its loading while installing the apps,, please help.

  • Elsa Letelier 1 month ago Link

    I was having issues and got to step number 2 and solved them! Thanks!

  • Belal Abu Hazeem 2 months ago Link

    Guys u r perfect... Good job

  • Athul Nair 2 months ago Link

    if u have rooted u need to had # in hosts file. this happens mostly because of using freedom app else play store works great

  • Reg Joo 2 months ago Link

    I did all of these things, some more than others, and I still had playstore forceclosures whenever I wanted to download, update apps. I am rooted, and can install any playstore app version I want, and google services framework too, any google sevicecs app. I used 3C toolbox(an exposed module), looked into the permissions for each app, and "my god!" , I just checked every service, or permission I saw. Never worked better.

  • Paul Laimal-Convoy 2 months ago Link

    Disable Google Play Services.

    Install Aptoide.


  • Parvind Chahal 2 months ago Link

    still on 2g network play work like hell

  • Saranya Balakrishnan 2 months ago Link

    thanks a lot!!!

  • PhoenixHiker1 3 months ago Link

    Tell me why I am supposed to adjust my behavior to accommodate a poorly-coded and poorly tested application? Would I behave like this for the privilege of shopping at a bricks-and-mortar store? Google products are designed by Google programmers for Google programmers. It is the single enterprise least connected to reality in the whole world.

  • Emma Gel 4 months ago Link

    I have a very unique case and have not found a solution for it anywhere.

    I have an old LG Spirit 4G that I rooted after I had already cancelled my service with MetroPCS. Basically I decided to experiment with the phone and make it into some type of fun gadget. I rooted the phone but now the Google Store will not work.

    I've restored it multiple times, i've tried every basic suggestion anyone has ever suggested but I still cannot get Google Play to work. It used to work before I rooted the phone.

    Does anyone know if maybe it's because its disconnected and rooted? or maybe I rooted it wrong? or maybe there's an additional step I need to take?

  • JiaLe 4 months ago Link

    Help me !!!
    When I open my play store it says that no connection but I'm sure my connection was excellent
    Help solve

  • moopmoop00 4 months ago Link

    Even a factory reset did not cure my tablet. That is a little worrying... If anyone can help me, please do.

  • Steve Legg 4 months ago Link

    Thanks, Loie, for the very concise article. The pictures make it very easy to follow along and the advice is very clear. Thankfully I didn't have to do a factory reset as I only had to remove and reinstall my gmail account. Glad to have a resource like AndroidPit to solve issues and find the utilize all that the Android world has to offer! Cheers

  • Junaid Qureshi 4 months ago Link

    For those who have problems with freedom apk
    1. install it again
    2. give root access
    3. start the freedom
    4. wait for some time or try to do any purchasing through it and then stop freedom ( don't force stop it , stop it from the app within )
    5. now ur google play store should work ( it worked for me )

    freedom stop the google play and google play service. While purchasing through it and give a fake message to app that payment has done

    so remember to stop it, if u won't stop it ur play store will won't work

  • Mayank 4 months ago Link

    my friends play store loads content but don't download any app since it's downloads app is deleted.Any suggestion for this problem.

  • Rj Zilaan 5 months ago Link

    My phone shows no connection when I open google play. I've done evry thing as above except restore. Can u plz tell me wt to do now without restoring it

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