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Here's what to do when Google Play isn't working

Loie Favre (translation)
25

Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get an error message when downloading apps or the Play Store just doesn’t work when you launch, it’s all just really annoying. Here are some tips that will get the Google Play Store working on your phone, guaranteed. [Update: we've been hearing that users are having problems with the Google Play Store or WhatsApp not working. There has recently been a WhatsApp update forced upon us, so check point one in our article for a possible solution.]

htc one google play store
 AndroidPIT

1. Empty the cache

In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker. In order to empty this, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.

Update: On August 4th 2014 many users were forced to update WhatsApp and encountered issues in the Google Play Store. If you were one of those people, apply the same process to empty the Google Play cache (as above) but do it for WhatsApp instead. This should fix the problem for 99% of users, but if not, try some of the other tips below.

androidpit google play 1
In the individual app page for Google Play, you can delete the cache, data and uninstall updates.© AndroidPIT

2. Delete Data

If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of a lot of saved information. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says  ‘Uninstall Updates’. This will revert Google Play back to the original version as it appeared when it was first installed on your device.

4. Google Play Services

androidpit google play 2
© AndroidPIT

Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.

5. Activate Download Manager

If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to Settings, then App Manager (or equivalent) and all apps. Search for Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.

6. Remove Google account and reinstate

androidpit google play 5
© AndroidPIT

Get back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play. Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.

7. Perform a Factory Data Reset of your smartphone

If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand. To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.

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Make sure the box is ticked for ''Back up my data''. © AndroidPIT

We hope that these tips and tricks have helped you get Google Play working again. Did these work for you? Do you have any other advice that you could share?

Here are some more related how-to's and tutorials:

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Comments

Write new comment:
  • Mohan jakka 10 months ago Link

    if you have an SD card remove it and remount the card... works sometimes!

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  • Henry B. 10 months ago Link

    Or alternatively use the Androidpit app center instead!! ;)

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  • Richard Eagar 10 months ago Link

    Before you do a factory reset, wait a bit, sometimes it's not your phone but Google that's down (and quite often at that!)

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  • Alan Broughton 10 months ago Link

    DONT EVER FACTORY RESET OR ERASE ANYTHING AS THERE IS A QUICK AND SIMPLE FIX

    1 ... Root your phone ( use framaroot apk ... quick and simple )

    2... Download and install Total Commande apk

    3... Run Total Commande , allow root access

    4... locate and open SYSTEM FILE

    5 .... locate and open ETC FILE

    6.... locate and open HOSTS FILE ...open with EDIT OPTION

    7... insert the symbol # before the second set of ip address numbers then save the changes and exit

    8 .... REBOOT PHONE

    9 .... add google account in settings and your playstore will now work

    EASY

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    • Kazuya24 1 month ago Link

      Thanks! Your solution worked for me.. I think I forgot to turn of freedom.apk service, that's why the hosts file was modified

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      • Mohamed Imdath 1 month ago Link

        Hi me too my Google play store is not working can u help me plz and me too I last installed freedom and uninstalled it but now Google play is not working plz help me

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      • Ibnu Vierianto 1 month ago Link

        Yeah me too after i download freedom and use it,my playstore wont load even after i uninstalled it. plz somebody help me

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    • Mohamed Imdath 1 month ago Link

      Thanks a lot it worked ...and I got scared bit thanks a lot now Google play is working fine! :-) :-) :-) :-) :-) :-) :-) :-)

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  • Bojan M. 10 months ago Link

    Factory reset, huh? A lame and a lazy fix for everything and it shows that that specific person that gives that particular advice has no freaking clue what's wrong. Why would I listen to someone like that? A factory reset is necessary only in total system crush, not because some app doesn't work. Fix your app or I won't use it.

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  • Abdullah marouf 9 months ago Link

    Thank you very much. Activating download manager worked with me. I was so afraid that I'll have to factory-reset my S3 device.
    Thanks again androidpit 😃

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  • Sandeep 8 months ago Link

    It works :) Thanks!

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  • Chris Hanssen 8 months ago Link

    So I have an new Proscan Tablet Android 4.1.1 Jellybean OS and I can't get some apps to work properly. Why is this happening? Please send me an e-mail to:

    I can tell you more about it. Thanks.
    Mod edit: personal email id are not allowed

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  • Tanishq Jain 6 months ago Link

    Don't always factory reset , as third-party apps which have access to everything on your phone (Rooted) change files in the system. So , download total commander .Grant SU permission> File system root> Click on folder etc> open file "hosts" and edit the file by adding a # before the IP address type (eg; 127.168.1.3) in the second line.

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  • Alex Smiss 4 months ago Link

    None of these worked for me and I'm getting them in conjunction with the other errors. How about Google just fix the issue with the Play Store rather than forcing their customers to factory reset their phones over a single crappy app?

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  • Terry J 4 months ago Link

    Try to visit this web page. I fixed mine using this method:
    Mod edit: external links are not allowed

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    • Rosie Griffith 1 month ago Link

      This has the same steps, just suggests using a different downloader which isn't helpful.

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  • Eli Rosales 1 month ago Link

    I have a galxy exhibit and i did all those steps and now i cant even sign in no more it says something about ur connection is not reliable and i do have internet cuz i can get on google .......plzz help me
    Mod edit: personal email id are not allowed

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  • Rachel Pregunta 1 month ago Link

    It's funny, but it's true. Sometimes, th e simplest things solve the problem. I removed and and out back my memory card, and now it's flawless again, Google Play.

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  • Rosie Griffith 1 month ago Link

    I tried all of these steps, ended up with a google play store that wouldn't even load. So convinced I had done irreparable damage, I did a factory reset. Now I lost my apps and google play store STILL doesn't work. Getting same error.

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  • Mohamed Imdath 1 month ago Link

    Plz someone help me Google play is not working on my android!!! Plz I need a reply quickly I can send u some photos on what it says when I open Google play store and my tablet is rooted plz someone help

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    • User picture
      Mod
      mobile crackers 1 month ago Link

      Check if you’re signed in to the same account

      Check if you’re using an older version of Android

      If you’re using a Google Apps account for a business that hasn't updated to the new Google Apps infrastructure, you won’t be able to download Google Play apps to your device using your computer.

      Try clear data for Google Services Framework then reboot

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  • User picture
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    mobile crackers 1 month ago Link

    if you have any more problem with play store try these methods


    1.Try clear data for Google Services Framework then reboot
    2.Check your time and date settings
    3. removed google account from phone. Then immediately added the account back to the phone.
    4.Deleting the hosts file in ETC folder which required a rooted phone
    5.Go to setting -> Application manager and press on Google Play Store icon , then click on uninstall updates
    6. Install the latest update

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  • Andy S. 1 month ago Link

    When Play Store fails to install an app for me, I always clear the RAM in Task Manager which clears the error (in Galaxy Tab 2).

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  • Kushra Leigh Cooper 3 weeks ago Link

    My S3 mini started giving me a 'Unfortunately, Google Play store has stopped working' a few weeks ago. I wasn't sure which would help so I did three of the above, I cleared the cache, the data as well as number 6. My play store had reset so I had to update it to access the new apps, but at least it was working after that.

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  • sdextapp 11 hours ago Link

    I have a solution without reset your phone back to factory setting, I have same problem when I did the experiment on my device. Google play store app wont work because of service of google framework is missing. check out GoogleServicesFramework.apk in /system/app/ then copy new files from your rom.zip in system/app, put it into /system/app/ and then make sure you set permission to 0644 and ownership to 0:0, then reboot.

    adb push GoogleServicesFram** system/app/

    root@android:/system/app # chmod 644 GoogleServicesFramework.apk
    chmod 644 GoogleServicesFramework.apk
    root@android:/system/app # chown 0:0 GoogleServicesFramework.apk
    chown 0:0 GoogleServicesFramework.apk
    root@android:/system/app # reboot

    # just update the files like the way above "retry 1, 2, 3, 4, 5, .. and you're connected", google play store ready to use to next time without retry again.

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