Each Android user has probably experienced the Google Play Store suddenly crashing and burning. Whether you get an error message when downloading apps or the Play Store just doesn’t work when you launch, it’s all just really annoying. Here are some tips that will get the Google Play Store working on your phone, guaranteed. [Update: we've been hearing that users are having problems with the Google Play Store or WhatsApp not working. There has recently been a WhatsApp update forced upon us, so check point one in our article for a possible solution.]
1. Empty the cache
In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker. In order to empty this, you just need to open the settings and find the Apps section. Now choose ‘All’ and find the Google Play Store. Tap on it and press on the ‘Empty Cache’ button. Now when you open Google Play, it should run as before.
Update: On August 4th 2014 many users were forced to update WhatsApp and encountered issues in the Google Play Store. If you were one of those people, apply the same process to empty the Google Play cache (as above) but do it for WhatsApp instead. This should fix the problem for 99% of users, but if not, try some of the other tips below.
2. Delete Data
If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of a lot of saved information. The option is again found by following the same route as above, but this time you tap on ‘Delete Data’.
3. Uninstall Play Store updates
Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into the settings, search for Google Play Store and press the button that says ‘Uninstall Updates’. This will revert Google Play back to the original version as it appeared when it was first installed on your device.
4. Google Play Services
Should Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to the application manager in your settings, look for Google Play Services and press the ‘Empty Cache’ button.
5. Activate Download Manager
If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to Settings, then App Manager (or equivalent) and all apps. Search for Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.
6. Remove Google account and reinstate
Get back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play. Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.
7. Perform a Factory Data Reset of your smartphone
If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand. To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.
We hope that these tips and tricks have helped you get Google Play working again. Did these work for you? Do you have any other advice that you could share?
Here are some more related how-to's and tutorials: