Sign in

Sign in to confirm

Have you forgotten your password?

... or login with Facebook:

Don't have an AndroidPIT account yet? Sign up

How to solve the main Google Play Store errors

Loie Favre

Who’s ever run into this situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Here are the solutions to motor over the top of some of those pesky errors.

androidpit google play store one
Experiencing some Google Play Store errors? We've got the solutions! / © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.

Google Play - Error 491


Downloads and updates impossible.


Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

Google Play - Error 498


Interruption of downloads from the Google Play Store


The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices). This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

recovery 02
Wiping your cache partition is a solution to many problems on Android. © ANDROIDPIT

Google Play - Error 919


Downloading the app works but it does not open once downloaded.


There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.

Google Play - Error 413


Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.


In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

androidpit play store errors clear data cache
When fixing some of these problems, just clear the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play - Error 921


You can’t download an app.


Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some of the problems, you need to remove and reinstated your Google Account. / © ANDROIDPIT

Google Play - Error 403


The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.


Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.

2nd Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

3rd solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

4th solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.

Google Play - Error 923


The download is impossible: error while syncing your Google account or insufficient cache memory.


Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Using your volume keys, highlight "wipe cache partition". Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play - Error 492


It’s impossible to install an application due to the Dalvik cache.


Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play - Error 927


The download is impossible because an update of the Play Store is in progress.


Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You also need to back up your data beforehand. / © ANDROIDPIT

Google Play install error 961


Problems when installing Android apps from the Play Store.


First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems, other than those listed above?

Related Topics

From the forum. Join the discussion now!


Write new comment:
  • batfink47 11 months ago Link

    Useful Article! But isn't it Volume UP, Home and Power to access recovery on Samsung devices?

    • Ken T. 9 months ago Link

      It really depends on the physical aspect of the phone - number of buttons wise. Ex. my Samsung/Google Galaxy Nexus only has volume up/down and power. The home, back, and recent apps buttons are with the touch screen portion.

  • Ryan Davis 8 months ago Link

    What is error -24?

    • Alex Simon 6 months ago Link

      I get that error whenever I try and download the official Facebook app on my Galaxy S5

      • Kevin McClave 5 months ago Link

        Ditto. Just started happening in the past day or so.

    • benedyktcraftZC 3 months ago Link

      It might say Unknown on codes

  • Anthony Casadonte 7 months ago Link

    After carefully trying all of the possible solutions in the other article about how one could try fixing play store errors, I came here since none of them worked for me to find that my error code wasn't here. I receive the message: Unknown error code during application install: -"400" and I couldnt find anything about it through a google search so I appreciate any help anyone could give :)

    • Loie Favre
      • Staff
      7 months ago Link

      Hey Anthony. Can you explain which app you are trying to install and the device you have?

  • Anthony Casadonte 7 months ago Link

    I was trying to install the CM11 Theme-Darker Green-Free app on my Nexus 5 with the Carbon rom flashed. After flashing the new 4.4.3 version of Carbon (which did not give me any problems), I had flashed the android 4.4.3 gapps which uninstalled the theme. When I tried to reinstall it from the play store I was given that error message. Even flashing back to a 4.4.2 version of the rom does not allow me to install the app. I tried restoring a fairly recent nandroid backup with clockwork mod, but it failed due to a md5 mismatch. I tried various fixes but still couldn't restore even when flashing back to the same version of android (which I figured was the reason for the mismatch). Thus, I would like to fix this without having to resort to factory resetting the device if that would be possible. Thank you!

  • hopeton 6 months ago Link

    I update my s4 sghi337 to 4.4.2

    from 4.2.2, but mobile. my Internet is very slow. Any suggestions how to downgrade?

  • Afaque 6 months ago Link

    Play Store No Connection Error Fix Without Root

  • Leon Borin 6 months ago Link

    Anyone can fix play store error 404 that prevent my existing app like facebook and soundcloud from update

  • Raul Iulian 5 months ago Link

    What's mean error 924? Pls help me

  • Fârtūn Âlï 4 months ago Link

    Would someone please HELP me!!! With how to fix "error retrieving information from this server.[RPC:S-7:AEC-0] that's what my Google play store is saying and I have BLU 5.0 mega autofocus. And I tried to clear the data and forced to stop and is not working.. please someone HELP ME .
    Someone that needs HELP

  • Logan 4 months ago Link

    I'm using Xperia C. I can't download or update any app, it says I don't have much space even though I have 400mb+ free space. I also did reset my phone but the problem didn't solve. Help please?

  • Anvith Bhat 2 months ago Link

    getting this error code in android while installing my app "-505".ANy idea why

  • AlisonT 1 month ago Link

    Thanks! It helped me. :)

  • Nicky Orrey 1 month ago Link

    Hey, just bought a film on google playstore but when I try and download that film it comes up with: Couldn't fetch license (error 0)

    This is the first time I have had problems with downloading films.

    Any ideas?

  • Shahnoor Shah 1 month ago Link

    plz plz plz read full and carefully and replied must

    i have not google play services my tab model is ampe a78 dualcore 3g so i want to update google play store and i got it apk from my galaxy core 2 using apk exracter but play store did'nt install my device gives an error "an existing package same file signature"etc so i delete my google play store using system app remover then i install latest google play store
    it install but gives an error and the error is "google play store stopped working" then i remove my account and add again play store run but when i download any app error again comes "google play store stopped work" i also see in the folder of system apps backup folder but google play store not found now what can i do


    how i get back my tablet when it comes from factory all things clear no updates all apps are facetory apps how

  • slakshmanan 1 month ago Link

    Would someone please HELP me!!! With how to fix "error retrieving information from this server.[RPC:S-7:AEC-7] that's what my Google play store is saying and I have sony Xperia C1 Dual Model No.D2105 . And I tried to clear the data and forced to stop and is not working.. please someone HELP ME .
    Someone that needs HELP

  • Asiya zeba 2 weeks ago Link

    My galaxy Google play store is not downloading any app & download is interrupted. .. I have done factory reset data..but still same problem
    Kindly help

  • Asiya zeba 2 weeks ago Link

    What is error 495

  • Yash Maheshwari 3 days ago Link

    When I open my play store, the normal play store doesn't open. It shows want quick suggestions and when I select store home, shop apps opens. I cannot find a few apps too.
    Please help.