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How to solve Google Play Store app errors

Loie Favre
45

Have you ever run into the following situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Pretty annoying, right? Here are some Google Play Store errors and their solutions to help you through them.

google play2
Experiencing some Google Play Store errors? We've got the solutions! © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 "Error Processing Purchase"

Google Play Error Processing Purchase DF-BPA-09 happens quite often to Android users when trying to download an app. The problem however won’t go away after you try downloading again, so you’ll need to go into the settings first. Also, seeing as the problem is not due to individual users, but to Google Play itself, we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • go into the Settings of your device
  • tap on Applications or App Manager (the name is different depending on your device).
  • swipe to the ''All'' column.
  • scroll down until you see ‘’Google Services Framework’’
  • finally, choose ''clear data'' and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

androidpit google play store one
Here are the most common Google Play Store errors and their solutions. © ANDROIDPIT

Google Play Store Error 495

Problem

Problem downloading or updating apps from Play Store

Solution

Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device (as if you factory reset it), meaning your Google apps may temporarily act up a little afterwards).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error 941

Problem

Interruption during update

Solution

Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for it too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix most common problems. © ANDROIDPIT

Google Play Store Error 504

Problem

App could not be downloaded due to an error

Solution

The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.

Google Play Store Error 491

Problem

Downloads and updates impossible

Solution

Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. © ANDROIDPIT

Google Play Store Error 498

Problem

Interruption of downloads from the Google Play Store

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices).

This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.

androidpit play store errors clear data cache
When fixing some of these problems, just clear the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play Store Error 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some of the problems, you need to remove and reinstated your Google Account. / © ANDROIDPIT

Google Play Store Error 403

Problem

The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.

Solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.

2nd Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

3rd solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

4th solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.

Google Play Store Error 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Using your volume keys, highlight "wipe cache partition". Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play Store Error 492

Problem

It’s impossible to install an application due to the Dalvik cache.

Solution

Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Related Topics

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Comments

Write new comment:
  • hatef khorram 3 weeks ago Link

    What is this GOOGLE PLAY ERROR
    Df-dferh-01

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    • Jason Kelly 3 weeks ago Link

      If you look at my reply to Amenda H's problem the same solution applys with your problem also. The information downloaded from a application is corrupted and you may have trouble reconnecting to the server. For added help you can go to YouTube, put the relevant information in the search bar and take from there.

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  • Amanda Hovendon 4 weeks ago Link

    Hi Im trying to buy a movie with my new google play gift card that i redeemed and i keep getting this error message saying error retreiving information from server AE-0. Im not sure what that means. I tried troubleshooting it but it didnt work.

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    • Jason Kelly 4 weeks ago Link

      Error retrieving info from server AEC-O,
      Try this;
      Settings > Apps >Playstore >Disable
      Restart your device
      Settings>Apps>Disabled >Playstore >Enable
      Also if this doesn't work try logging in with a alternative Google account as your main account may not be recognised by the server, good luck!

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  • jetmir 1 month ago Link

    how to solve [df-dferh-01] error on app store

    0
  • Arnel Pasicaran 1 month ago Link

    Guys pls help me, i cant download google play services. It says "incompatible with other apps using the same share id"

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    • Jason Kelly 1 month ago Link

      Have you downloaded apps from outside of the playstore like Aptoide maybe? Or a torrent website? I know these can cause problems, also check you don't have two of the same app installed as it does happen somehow, as this has happened to myself on a few occasions but I do not think this is the cause but worth checking, and I don't mean an installed app and a extra icon. The same signature ID is a developer's own stamp which also tells them if it's a paid version or not and also paid for if you have two from different sources these may also conflict which may lead to the trouble your having now? But on the info given it's the best I can give you.

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    • Jason Kelly 1 month ago Link

      Had a ask around and try a factory reset on your device this has helped other's, back up your apps first though to SD card, information and setting will be lost however unless your device is rooted but I think this may be a solution to your problem, good luck!

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  • Reg Joo 1 month ago Link

    This is the reason why a lot of people root, you can't fix this on a phone with no root. There are a full list of permissions, and services, and receivers, that you can't get to, without root. 3c toolbox pro, can display everything that a lesser app can't. There are a bunch of things, that, most apps can't display. Reinstalling your rom, won't do you any good, clearing cache, and data, won't turn those (hidden)permissions, receivers, services back on, the problem persist. Messing around in a terminal, runs the risk of mistakes, or incompatibilities( all just because it worked for his phone, doesn't mean it'll work for yours). Blank screen problems, means that a component, isn't on. "Unfortunately Google Play services has stopped unexpectedly" , means a service, can't connect to the playstore. If you can, open these apps permissions up, I bet you find something unchecked. Be wary about deleting your account too, that might be interconnected to your problem, and you might not get it back. APK mirror, DevHost files, are good places to go for files you need, and are safe to install too.

    1
  • Ferrell Brown 1 month ago Link

    the biggest problem I been having is that the app will not access anything. I get a blank screen and only after rebooting my lg g3 am I able to see anything from the store

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  • Reg Joo 1 month ago Link

    I'm gonna keep on sayin this, til peeps listen, It's permissions, services, and recievers, that playstore, gsf(google services framework), google play services, that somehow aren't enabled. Sometimes, when updating, using apps that mess with permissions, user errors on permissons( and related services, that turn off recievers). Did anyone clear data, cache, and reinstall, these apps? Reinstall your rom, but still have the same problems? Something's unchecked, and you have to find out what it is, when all else fails.

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  • Akarshan Biswas 1 month ago Link

    While i am getting a pop up window saying, "Unfortunately Google Play services has stopped" after each time i switch the data state :D

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  • Fang 2 months ago Link

    But how about the Play Store error 927 on android lollipop 5.0.2

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  • Rajveer Khanna 2 months ago Link

    Hi I'm using Panasonic device with jelly bean 4.2.2 version. I'm facing the full Same problem faced by the person Steve steve by seeing his comment --- the uppermost comment. The solution of this problem is difficult to find !!!!!
    After this problem my YouTube has also started behaving abnormally , whenever I try to sign in my account it says that, " Please check your internet connection. Please Google play store manufacturers help us !!!:'(:'(

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  • Steve Steve 2 months ago Link

    Hi im using Micromax unite 2 device rooted and the problem is ,i cant register to playstore...it says network error (i tried on Wifi and Data charge). I even unistalled and installed anew one but same thing happens when i try to register or login..
    1: Its says ''Cant establish a reliable connection to the server''
    2: This could b a temporary problem or your Adnroid device may not be provisioned for data services. If it continues call customer care.

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  • kapil jhajhria 2 months ago Link

    why isn't the source of the article mentioned here? it a rip off from xda thread but source is not mentioned here. taking credit for someone else hard work.

    0
  • parks daniel 2 months ago Link

    cool article..would try this..

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  • Reg Joo 2 months ago Link

    You can reinstall your rom, remove, and add your account again, clear data, and cache, til your blue in the face. More than likely, there's a service, or permission, that's not checked. Reinstalling the playstore, won't have an effect, most of the time, the unchecked persist. check your services, permissions, and recievers, I bet somethings unchecked. Some apps can change permissions, in order to work, and may take something else out. Check these things in all play related apps, including google services framework.

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  • Hazem magdy 2 months ago Link

    I'm using alacatel one touch pixe 2 when i download from plau store it gives mr error 495 whay does it mean or how can i solve it

    0
  • Yash Maheshwari 3 months ago Link

    When I open my play store, the normal play store doesn't open. It shows want quick suggestions and when I select store home, shop apps opens. I cannot find a few apps too.
    Please help.

    0
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