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How to solve Google Play Store app errors

Authored by: Loie Favre — 2 months ago

Have you ever run into the following situation? You find an interesting application and download it only to receive a cryptic error message with seemingly random numbers that appears in Google Play Store. Pretty annoying, right? Here are some Google Play Store errors and their solutions to help you through them.

google play2
Experiencing some Google Play Store errors? We've got the solutions! © ANDROIDPIT

The solutions for the errors described below are based on the experiences of AndroidPIT editors as well as readers and moderators from the forum. If you encounter any other problems from Google Play, feel free to share your experiences in the comments and forum.

Google Play Store Error DF-BPA-09 "Error Processing Purchase"

Google Play Error Processing Purchase DF-BPA-09 happens quite often to Android users when trying to download an app. The problem however won’t go away after you try downloading again, so you’ll need to go into the settings first. Also, seeing as the problem is not due to individual users, but to Google Play itself, we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • go into the Settings of your device
  • tap on Applications or App Manager (the name is different depending on your device).
  • swipe to the ''All'' column.
  • scroll down until you see ‘’Google Services Framework’’
  • finally, choose ''clear data'' and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

androidpit google play store one
Here are the most common Google Play Store errors and their solutions. © ANDROIDPIT

Google Play Store Error 495


Problem downloading or updating apps from Play Store


Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework also (note: this will assign a new Google ID to your device (as if you factory reset it), meaning your Google apps may temporarily act up a little afterwards).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store Error 941


Interruption during update


Go to Settings > Apps > All > Google Play Store and clear cache and data. In the same place, scroll down to Download Manager and clear cache and data for it too. Try the update again.

AndroidPIT Google Play Store app info
Clearing the cache and data for the Play Store will fix most common problems. © ANDROIDPIT

Google Play Store Error 504


App could not be downloaded due to an error


The usual, please: go to Settings > Apps > All > Google Play Store and clear app cache and data. Also clear cache and data for Google Services Framework.

Google Play Store Error 491


Downloads and updates impossible


Remove your Google account by going to the settings for your device, then accounts and Google. Hit remove account. Reboot your Android and add the account once again. Next, in the settings, go to Apps (Applications) and swipe to find ‘All’ of your apps. Scroll down to Google Services, then click clear data and finally force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android. © ANDROIDPIT

Google Play Store Error 498


Interruption of downloads from the Google Play Store


The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices) or volume down and power (for most other devices).

This mode provides a few more options. Select wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play Store Error 919


Downloading the app works but it does not open once downloaded.


There is simply no more space on your Android. Eliminate all unnecessary data: music, videos or large applications.

androidpit play store errors clear data cache
When fixing some of these problems, just clear the cache and the data from the Google Play Store app in your phone's settings. / © ANDROIDPIT

Google Play Store Error 413


Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.


In Settings, find Apps (or application manager), then swipe to All. Scroll down to Google Services and tap on clear data and then force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play Store Error 921


You can’t download an app.


Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some of the problems, you need to remove and reinstated your Google Account. / © ANDROIDPIT

Google Play Store Error 403


The download is impossible and the request is ''forbidden''. This usually happens when two Google accounts are used to buy applications on one device.


Go the Google Play Store with the correct Google account. Uninstall the application in question. Next try to get the app from Google Play again and click the purchase button.

2nd Solution

Clear the proxy you have possibly set up by going into the settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. Afterward you can always reinstate the proxy.

androidpit google play store errors mobile netoworks
Go to your settings, More networks, Mobile networks, then APN. In here you should hit the Clear proxy option. / © ANDROIDPIT

3rd solution

Another solution would be get erase your entire search history which you can do in the Play Store itself by choosing the settings button. Next, select Clear search history.

4th solution

Try creating a new Google account and using it instead for the Play Store. Go to the Google Play, and select the menu button again. Then select accounts and choose the new Gmail account. Then re-install the app.

Google Play Store Error 923


The download is impossible: error while syncing your Google account or insufficient cache memory.


Remove your Google account and delete any useless applications that are just taking up space. Next, reboot your device in recovery mode. Select wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

androidpit galaxy s3 recovery boot loader 2
Using your volume keys, highlight "wipe cache partition". Select it using the power button. Confirm the action on the next page using the volume and power keys once again. / © ANDROIDPIT

Google Play Store Error 492


It’s impossible to install an application due to the Dalvik cache.


Under settings, find Apps, then swipe to All and scroll down to Google Services. Here, select clear data and then force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/ factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play Store Error 927


The download is impossible because an update of the Play Store is in progress.


Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to settings, then Apps, swipe to All and locate the Google Services. Tap on clear data and then force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way of alleviating some of these errors and if there is a problem other than those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, this will get rid of your saved pics, files, contacts etc, so make sure you backup all your data beforehand.

androidpit google play errors factory reset
Before resorting to a factory reset, make sure you try all other solutions first. You also need to back up your data beforehand. / © ANDROIDPIT

Google Play Store install error 961


Problems when installing Android apps from the Play Store.


First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the settings of your device and choose Applications and swipe left until you see ''All'' apps. Now scroll down to Google Play and choose it. Here, you want to empty the cache. And if the problem persists, choose to delete the data.

Have you ever come across any other Play Store problems? Let us know in the comments below.

Loie Favre found her way to her present passion for Android and smartphone technology after experiencing an epiphany when she held her Galaxy Note 2. From that point onwards, you can find her with her nose buried in countless Android apps and different smartphone models, and thanking her lucky stars that she gets to work at something she loves.


Write new comment:
  • David S. 5 days ago Link to comment

    Error 505 is the one I get. The whole app downloads, then during the installation process this error pops up and the installation fails. I didn't see error 505 listed here.

    • Jason Kelly 5 days ago Link to comment

      Error 505 is a error predominant to lollipop 5.0.1, when the app is trying to re-declare an existing permission.
      As of 4/12/2014, Google has fixed this issue on lollipop 5.0.1.
      It has affected Adobe / certificate and contradictory certificates related to these apps.
      A resolution is to re-flash the lollipop image after the 5.0.1 OTA update.

  • Darren25 2 weeks ago Link to comment

    I am using a GT-S7275R Samsung Galaxy Ace. It is a small phone but I believe it's compatible for FIFA 15 as shown in play store... It managed to run for a night and accumulated 180+MB only because I have limited wifi here... (the broadband limit has finished) The wifi was always turned off in the morning so I wanted to continue the installation some time later, but when I turned on wifi and entered play store it always shows an error (923,403 etc.) the app is 1.24GB and I believe as long as the wifi limit is not renewed the process will run for about 4 days... I did this for two days already. the error that happened an hour ago shows error 403, and 923 the last time. I cleared cache every once in a while but I think this is not the solution for 5 days.... Is there a way to prevent errors from occurring beforehand in a slow download like this? Or should I just forgo my plan for an app of 1GB+ with slow wifi?

    • Jason Kelly 2 weeks ago Link to comment

      923> Runtime error, whole process , downloading, cache and installation.
      403> Forbidden, this doesn't mean you have done something wrong! It just means server's prompted to deny request what's sent.
      First off check Internet connection speed with a free app from Google playstore, a slow connection could be your problem. Other routes you can go down are>
      1;Try clearing your cache again.
      2; Uninstall and reinstall Google playstore, there are to websites related to this where you can get the latest Android platform to download again. Android police and APK mirror. Before you do this make sure you have allowed in settings for sources outside off playstore.
      3; Create new account, do you have two accounts? This may create some confusion with your account via the servers.Whether you have two or not you can try this, but this personally would be my last course of action as you will lose apps and settings. You can back apps up to sd card but unless your device is rooted you will lose settings.
      Post here again if you are unsuccessful, but one of these methods should resolve your problem, good luck!

  • hatef khorram 1 month ago Link to comment

    What is this GOOGLE PLAY ERROR

    • Jason Kelly 1 month ago Link to comment

      If you look at my reply to Amenda H's problem the same solution applys with your problem also. The information downloaded from a application is corrupted and you may have trouble reconnecting to the server. For added help you can go to YouTube, put the relevant information in the search bar and take from there.

  • Amanda Hovendon 1 month ago Link to comment

    Hi Im trying to buy a movie with my new google play gift card that i redeemed and i keep getting this error message saying error retreiving information from server AE-0. Im not sure what that means. I tried troubleshooting it but it didnt work.

    • Jason Kelly 1 month ago Link to comment

      Error retrieving info from server AEC-O,
      Try this;
      Settings > Apps >Playstore >Disable
      Restart your device
      Settings>Apps>Disabled >Playstore >Enable
      Also if this doesn't work try logging in with a alternative Google account as your main account may not be recognised by the server, good luck!

  • jetmir 2 months ago Link to comment

    how to solve [df-dferh-01] error on app store

  • Arnel Pasicaran 2 months ago Link to comment

    Guys pls help me, i cant download google play services. It says "incompatible with other apps using the same share id"

    • Jason Kelly 2 months ago Link to comment

      Have you downloaded apps from outside of the playstore like Aptoide maybe? Or a torrent website? I know these can cause problems, also check you don't have two of the same app installed as it does happen somehow, as this has happened to myself on a few occasions but I do not think this is the cause but worth checking, and I don't mean an installed app and a extra icon. The same signature ID is a developer's own stamp which also tells them if it's a paid version or not and also paid for if you have two from different sources these may also conflict which may lead to the trouble your having now? But on the info given it's the best I can give you.

    • Jason Kelly 2 months ago Link to comment

      Had a ask around and try a factory reset on your device this has helped other's, back up your apps first though to SD card, information and setting will be lost however unless your device is rooted but I think this may be a solution to your problem, good luck!

  • Reg Joo 2 months ago Link to comment

    This is the reason why a lot of people root, you can't fix this on a phone with no root. There are a full list of permissions, and services, and receivers, that you can't get to, without root. 3c toolbox pro, can display everything that a lesser app can't. There are a bunch of things, that, most apps can't display. Reinstalling your rom, won't do you any good, clearing cache, and data, won't turn those (hidden)permissions, receivers, services back on, the problem persist. Messing around in a terminal, runs the risk of mistakes, or incompatibilities( all just because it worked for his phone, doesn't mean it'll work for yours). Blank screen problems, means that a component, isn't on. "Unfortunately Google Play services has stopped unexpectedly" , means a service, can't connect to the playstore. If you can, open these apps permissions up, I bet you find something unchecked. Be wary about deleting your account too, that might be interconnected to your problem, and you might not get it back. APK mirror, DevHost files, are good places to go for files you need, and are safe to install too.

  • Ferrell Brown 2 months ago Link to comment

    the biggest problem I been having is that the app will not access anything. I get a blank screen and only after rebooting my lg g3 am I able to see anything from the store

  • Reg Joo 2 months ago Link to comment

    I'm gonna keep on sayin this, til peeps listen, It's permissions, services, and recievers, that playstore, gsf(google services framework), google play services, that somehow aren't enabled. Sometimes, when updating, using apps that mess with permissions, user errors on permissons( and related services, that turn off recievers). Did anyone clear data, cache, and reinstall, these apps? Reinstall your rom, but still have the same problems? Something's unchecked, and you have to find out what it is, when all else fails.

  • Akarshan Biswas 2 months ago Link to comment

    While i am getting a pop up window saying, "Unfortunately Google Play services has stopped" after each time i switch the data state :D

  • Fang 2 months ago Link to comment

    But how about the Play Store error 927 on android lollipop 5.0.2

  • Rajveer Khanna 2 months ago Link to comment

    Hi I'm using Panasonic device with jelly bean 4.2.2 version. I'm facing the full Same problem faced by the person Steve steve by seeing his comment --- the uppermost comment. The solution of this problem is difficult to find !!!!!
    After this problem my YouTube has also started behaving abnormally , whenever I try to sign in my account it says that, " Please check your internet connection. Please Google play store manufacturers help us !!!:'(:'(

  • Steve Steve 3 months ago Link to comment

    Hi im using Micromax unite 2 device rooted and the problem is ,i cant register to says network error (i tried on Wifi and Data charge). I even unistalled and installed anew one but same thing happens when i try to register or login..
    1: Its says ''Cant establish a reliable connection to the server''
    2: This could b a temporary problem or your Adnroid device may not be provisioned for data services. If it continues call customer care.

  • kapil jhajhria 3 months ago Link to comment

    why isn't the source of the article mentioned here? it a rip off from xda thread but source is not mentioned here. taking credit for someone else hard work.

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