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How to fix the process has stopped error

Loie Favre

From the Nexus 5 to the Galaxy S4, there is one problem that often arises on your phone which is a real pain and that’s when you suddenly receive an error message saying "the process has stopped" or " has stopped unexpectedly". Regardless of which device you use, this is actually quite a simple thing to fix. Here are the most effective solutions on how to fix the process has stopped error.

androidpit gapps teaser
How to fix the process has stopped error. © ANDROIDPIT

Clear cache for the app in question

If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that it is the cause of the problem. You can go to Settings > Apps and find the app in question. From here you can clear the cache and see if the problem persists. If that still doesn't help you can clear the data for the app, but this means you will lose any app data (passwords, game progress, chats etc), so you might want to back up your app data first.

If that still doesn't help, try uninstalling and reinstalling the app. This was the solution for the com.process.gapps has stopped error when everyone made the jump to Android KitKat: it was just an issue with SwiftKey. Simply uninstalling and reinstalling SwiftKey cleared it right up.

AndroidPIT SwiftKey Uninstall
After clearing the app cache and data, try uninstalling and reinstalling for the fix. © ANDROIDPIT

Disable Download Manager

Other than clearing the cache and the data for a particular app or even uninstalling your recently downloaded apps, there’s another quick way to get a solution, especially if you don't which app is causing the issue. First you will go into the settings of your Android smartphone or tablet. This can be reached either through the pull down notifications bar or in the app drawer.

Once in here, find and tap on Application Manager, Applications or Apps (depending on what it’s called on your device), found under the device subcategory of the main Settings page. When you land in the Applications Manager, swipe right to left to get to ‘All’ applications and then look for Download Manager and tap it to open (this is the app with the Android as a logo).

androidpit gapps 1
The first option is easy, but wouldn't be apparent for a first time user. © AndroidPIT

The app info for Downloads (on my Galaxy S3) and Download Manager is a bit different than other apps, because the uninstall button is replaced with a disable button. To fix the has stopped error, you simply need to press disable and then enable it once again.

androidpit gapps2
Another solution for your gapps error problems. © AndroidPIT

Reset app preferences

Another option would be to go to the Settings and then Applications Manager and again swipe to ‘All’ apps. This time however, you will press on the soft menu key or the on-screen menu key on the bottom left of your device (or the action overflow menu button on-screen in the top right, depending on your device). Here you will select ‘Reset app preferences’ which will bring the settings of all apps back to square one.

How often do you see this error message? Did these tips help fix the process has stopped error?

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  • Steve 3 days ago Link

    None of the things worked ..... help!!! damn annoying, even the Samsung live chat support do not know how to fix it??? they asked to reset factory setting. done and still same error pop up ....

  • Kari Elizabeth 1 week ago Link

    None of this is working!!! The error message is keeping me from doing anything with my phone!! Im getting really frustrated and I dont understand why none of this is fixing my problem! It came out of nowhere!

    • Steve Weaver Crawford 1 week ago Link

      Same thing has just happened to my wifes phone :(

    • Steve Weaver Crawford 1 week ago Link

      I got my wifes phone back in order. For me, the solution was to Uninstall Updates for the Google Play services application. Other solutions around the web said to disable or clear the cache for this application, but neither of those things worked for me (I couldn't disable it at all, clearing cache did nothing).

      Repeating, my solution was to "Uninstall updates" for the 'Google Play services' application, then run the updates again. I had also signed out of the Google account on the phone, but I'm not sure if that was necessary

      • Steve 3 days ago Link

        Not working with Samsung S3

  • Hollie Norfleet Hatley 1 month ago Link

    None of the above have worked for me and I've tried 1000 times since every trusted forum gives the same advice. I am not able to re enter my Google account either. I am so frustrated!

  • TheLaw 1 month ago Link

    Hi there I recently had the same issue with my S3 and after scouring the internet and trying many suggestions I managed to fix it. To be more specific not only was my phone showing this error but it also failed syncing my google account and apps which connected to it such as youtube and maps were failing. To fix I uninstalled updates on all google apps (go to settings/application manager/all and then click on each app and an option to "uninstall updates should be available) after that i then cleared the cache and data for each app which can be done from the same area you UnInstall Updates. You then need to Manually Install an update for "Google Play Services" do this by searching for the apk on the net. Make sure you go to your phones settings/security and check the unknown sources box so that you can install the update without using the play store which will probably be screwed at this point. Once the update is installed delete your google account, restart your device and then re-add your google account. After this check the apps that were bugging or try downloading/updating an app in the playstore (also when you re-add your google account the sync should work normally). Hope this helps!!

    • Steve 3 days ago Link

      Not working ... error still pop up ... how to Manually Install an update for "Google Play Services" ??? any trusted web that you downloaded from?

  • Jimmy LightspeeD 1 month ago Link

    Wendy, might need to reboot into 'Recovery', and clear 'partition cache'. Then reboot back into android OS. hope that helps.

  • Wendy L. 2 months ago Link

    I have this same message. I am not able to get to settings and app manager. When I try to go to settings, I am get an error message that settings has stopped, just the same as the has stopped. Any suggestions for me? I have Samsung Galaxy 3.

  • Bill Adams 2 months ago Link

    I've got an legacy Huawei Android model (U8652) that now frequently experiences these issues but the suggested resolution has only created more of these problems. However, maybe the problem is due to age???

  • Charlotte HOWELL 3 months ago Link

    Thank you guys, this post solved my problem

  • Azlan Jeffry 3 months ago Link

    Don't worry, go to SETTINGS on your phone, open APPLICATIONS, there you find 3 tabs: DOWNLOADED, RUNNING & ALL. Touch the ALL tab & there find all google related applications, especially Google Play Store, Google Play Services, Google Services Framework. Open each one in turn & clear DATA & CACHE in each case. Do the same for Browsers, too. Reboot your device & see for yourself.
    I got rid of that error message in this way & it is now 4th day, the message never appeared!
    Goodluck :-)

  • Reg Joo 4 months ago Link

    Usually it's a permissions problem. Also, the older systems, have problems when google pushes updates, of their core apps. Because I'm rooted, I can push the older apk, from a backup, install it, and it's fine again.

  • Jen A 5 months ago Link

    I have tried both those solutions repeatedly and neither are working.
    Is there anything else I can try. (other than a hard reset)?

  • Michael Webb 9 months ago Link

    hello unfortunately non of your suggestions worked or any of the suggestions that I could find have worked. I have done a full Hard factory reset + safe mood cache dump and the error poped up with in seconds of booting up my phone. i'm currently using a LG optimus F3 from Virgin mobile And version 4.1.2, Ker 3.4.0, build jz054k, software version LS720ZV6, baseband version M8930BAAAATAZM-3.2.2471

    plz HELP!

  • Nicola Wallis 11 months ago Link

    Hi, I have a samsung galaxy tab2 (10 inch) and after have been experiencing the google apps process error for sometime. It comes up pretty much every other minute when Im surfing the net. I previously looked up the "fix" and it didnt work. So I did a complete restore of the tablet and had to reinstall all apps again. Its started again now, I wonder whats the solution now? If anyone can provide another workable solution it would be great... as enabling and disabling in application manager doesnt work on my device. Thanks in advance.....

  • Keith Jones Mar 19, 2014 Link

    I have tried all of these fixes on my LG2 and still having the same problem!!

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