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How to fix the process has stopped error

Loie Favre

From the Nexus 5 to the Galaxy S4, there is one problem that often arises on your phone which is a real pain and that’s when you suddenly receive an error message saying "the process has stopped" or " has stopped unexpectedly". Regardless of which device you use, this is actually quite a simple thing to fix. Here are the most effective solutions to fix has stopped.

androidpit gapps teaser
You don't have to suffer from this popup any more. © ANDROIDPIT

Clear cache for the app in question

If you notice that the error message pops up repeatedly when you try to launch a particular app, then chances are that it is the cause of the problem. You can go to Settings > Apps and find the app in question. From here you can clear the cache and see if the problem persists. If that still doesn't help you can clear the data for the app, but this means you will lose any app data (passwords, game progress, chats etc), so you might want to back up your app data first.

If that still doesn't help, try uninstalling and reinstalling the app. This was the solution for the com.process.gapps has stopped error when everyone made the jump to Android KitKat: it was just an issue with SwiftKey. Simply uninstalling and reinstalling SwiftKey cleared it right up.

AndroidPIT SwiftKey Uninstall
After clearing the app cache and data, try uninstalling and reinstalling for the fix. © ANDROIDPIT

Disable Download Manager

Other than clearing the cache and the data for a particular app or even uninstalling your recently downloaded apps, there’s another quick way to get a solution, especially if you don't which app is causing the issue. First you will go into the settings of your Android smartphone or tablet. This can be reached either through the pull down notifications bar or in the app drawer.

Once in here, find and tap on Application Manager, Applications or Apps (depending on what it’s called on your device), found under the device subcategory of the main Settings page. When you land in the Applications Manager, swipe right to left to get to ‘All’ applications and then look for Download Manager and tap it to open (this is the app with the Android as a logo).

androidpit gapps 1
The first option is easy, but wouldn't be apparent for a first time user. © AndroidPIT

The app info for Downloads (on my Galaxy S3) and Download Manager is a bit different than other apps, because the uninstall button is replaced with a disable button. To fix the has stopped error, you simply need to press disable and then enable it once again.

androidpit gapps2
Another solution for your gapps error problems. © AndroidPIT

Reset app preferences

Another option would be to go to the Settings and then Applications Manager and again swipe to ‘All’ apps. This time however, you will press on the soft menu key or the on-screen menu key on the bottom left of your device (or the action overflow menu button on-screen in the top right, depending on your device). Here you will select ‘Reset app preferences’ which will bring the settings of all apps back to square one.

How often do you see this error message? Did you know how to fix it?

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  • Азу Кипоси Nov 12, 2013 Link

    Never happened on my iPhone, strange...

    • Jack Roark 4 months ago Link


    • Pix Wright 1 month ago Link

      are you foolishly serious?Iphone runs with iOS,and this guide is for android

  • Nat Ben Dec 7, 2013 Link

    This does not work on my LG phone. Not only that but the LG setup wizard also fails.

  • Val Mac 10 months ago Link

    Hi there! it's bee over a week now since i fell into this disturbing issue which renders the phone almost fun-less. I've tried all of the steps quoted above, but this won't solve the issue with my device. I have a Samsung galaxy note 2 SC-02E. My case seems a little more complicated as I can't find the DOWNLOAD MANAGER APP , on my device when i get to the list of all apps, as shown in the pictures above. I'll be grateful if anyone could suggest further on how to go about this. thanks already for all the proposed solutions

  • David Peterson 10 months ago Link

    "Regardless of what device you use, this is actually quite a simple thing to fix."

    Oh really? You are much too confident in your abilities, Loie Favre. Your suggestion had no effect on the "process has stopped" error that my device is throwing.

    • Loie Favre
      • Staff
      10 months ago Link

      Hi David, Thanks for your feedback. Can you be more specific about the issue? What device do you have and version of Android it is running? Then we can try and find a solution. Have a nice day.

  • Keith Jones 10 months ago Link

    I have tried all of these fixes on my LG2 and still having the same problem!!

  • Nicola Wallis 9 months ago Link

    Hi, I have a samsung galaxy tab2 (10 inch) and after have been experiencing the google apps process error for sometime. It comes up pretty much every other minute when Im surfing the net. I previously looked up the "fix" and it didnt work. So I did a complete restore of the tablet and had to reinstall all apps again. Its started again now, I wonder whats the solution now? If anyone can provide another workable solution it would be great... as enabling and disabling in application manager doesnt work on my device. Thanks in advance.....

  • Michael Webb 7 months ago Link

    hello unfortunately non of your suggestions worked or any of the suggestions that I could find have worked. I have done a full Hard factory reset + safe mood cache dump and the error poped up with in seconds of booting up my phone. i'm currently using a LG optimus F3 from Virgin mobile And version 4.1.2, Ker 3.4.0, build jz054k, software version LS720ZV6, baseband version M8930BAAAATAZM-3.2.2471

    plz HELP!

  • Jen A 3 months ago Link

    I have tried both those solutions repeatedly and neither are working.
    Is there anything else I can try. (other than a hard reset)?

  • Reg Joo 2 months ago Link

    Usually it's a permissions problem. Also, the older systems, have problems when google pushes updates, of their core apps. Because I'm rooted, I can push the older apk, from a backup, install it, and it's fine again.

  • Azlan Jeffry 2 months ago Link

    Don't worry, go to SETTINGS on your phone, open APPLICATIONS, there you find 3 tabs: DOWNLOADED, RUNNING & ALL. Touch the ALL tab & there find all google related applications, especially Google Play Store, Google Play Services, Google Services Framework. Open each one in turn & clear DATA & CACHE in each case. Do the same for Browsers, too. Reboot your device & see for yourself.
    I got rid of that error message in this way & it is now 4th day, the message never appeared!
    Goodluck :-)

  • Charlotte HOWELL 1 month ago Link

    Thank you guys, this post solved my problem

  • Bill Adams 3 weeks ago Link

    I've got an legacy Huawei Android model (U8652) that now frequently experiences these issues but the suggested resolution has only created more of these problems. However, maybe the problem is due to age???

  • Wendy L. 2 weeks ago Link

    I have this same message. I am not able to get to settings and app manager. When I try to go to settings, I am get an error message that settings has stopped, just the same as the has stopped. Any suggestions for me? I have Samsung Galaxy 3.