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Android 4.3 update for Galaxy S3 causing problems, rollout stopped

Kris Carlon
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Samsung Galaxy S3 owners have been rejoicing to get the Android 4.3 Jelly Bean love on their year-old devices, but the joy has turned sour for many, who are experiencing problems after the update has been installed. S3 owners in the UK and South Korea are reporting problems with battery performance, apps crashing, spotty performance and problems with Wi-Fi connectivity, according to Sam Mobile. Samsung has responded by pulling the pin on the rollout until the problems are fixed.

Android43 Lemon
What's that they say about making lemonade? / © AndroidPIT

The problems don't end there though, some users are getting complete lock ups of their device, meaning they need to pull the battery out and reboot to fix it – this is not the kind of thing you'd expect from a major manufacturer that's had almost four months to get the update right. The occasional app crash and poor battery are issues many smartphone owners are already kind of used to, but complete freezes is not acceptable, especially following an update that's supposed to make major stability and performance improvements.

Morte subita s3
Samsung's attempt at a 4.3 update brings scary things to your S3. / © AndroidPIT

If you own an S3 and have seen the update notification, you might just want to hold off on hitting install for a while longer. Keep an eye on AndroidPIT for news concerning fixes to the Android 4.3 update and enjoy the fact that at the very least your current version is working. Samsung has acknowledged the problems on their UK Facebook page, stating that the engineering department is aware of them. Let's just hope they're working on them too. The next question is: what does this mean for the Galaxy Note 2, which is also about to get the update, and other Samsung devices that are next in line?

Do you have the Android 4.3 update on your S3 yet? Have you been experiencing any problems post-update?

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Comments

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  • Ricardo Garcia 9 months ago Link

    It's not samsungs fault. It's Googles fault. Ever since I updated Google+ and other google apps, my phone has been crashing 24/7. The update has no problems. Every single piece of software is reacring negatively towards every google update. I don't know what google is doing, but they're screwing things up.

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    • Paulo 9 months ago Link

      Yes now blame Google for the trashy updates. I have all my gapps updated at my Nexus 4 and it aint crashing.

      Samsung fail.

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      • Julio Spallone 9 months ago Link

        Paulo;

        Do you work for Reich Google?

        I want my privacy, I volunteer for a local help group, we have people in need. The last thing they need, are their problems on Google.

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    • Alex Pine 4 months ago Link

      Hangouts is the cause of my complete lock ups

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  • Ricardo Garcia 9 months ago Link

    my phone's speed WAS phenomenal until I update google+. Starting to think google replaced all senior peogrammers with kindergarteners.

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  • User picture
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    Kris Carlon 9 months ago Link

    @Ricardo...But if Google's 4.3 update works fine, and all of their other app updates work, how can it be Google's fault when Samsung made changes to the 4.3 firmware? I'm confused by your logic.

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  • Jim Russell 9 months ago Link

    So the update was fine jewelr


    So the update was fine until you updated the Google Apps?

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  • User picture
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    Kris Carlon 9 months ago Link

    And now the 4.3 update is rolling out in the states for the S4. Funny that they would stop the S3 rollout (and most likely delay the Note 2) but continue with the S4?

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  • Harry Makaveli 9 months ago Link

    An app crushing its Normal, dnt blame google neither Samsung even the new phones In the market the Note3 also can experience this issue.Its the nature of Android phones.

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  • Jorrin Post 9 months ago Link

    I might have something to do with the kernel.This 4.3 update seems to be running great with a custom kernel like yank555.lu

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    • Saurabh Goyal 9 months ago Link

      Which kernel are you using? I'm unable to find a kernel which works with Android 4.3 on yank555.lu.net. Please provide me with a link which worked for you.

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  • Gerard Clark 9 months ago Link

    I had the update and had serious problems with it to the point the phone was a risk as I didn't know if I would get calls etc. Downgraded through Odin to 4.1.2 and while it seemed to work I couldn't connect through 3G at all no matter what I tried. In the end I used the new cyanogenmod installer to put their Rom on - its 4.3. Everything is working fine now - its beautifully smooth (noticeably better) but I miss the Samsung apps like their messages program etc.

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  • Ben Morgan 9 months ago Link

    I downloaded the new update and I have had nothing but trouble with it, I wish I never got the update in the first place

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    Kris Carlon 9 months ago Link

    Let's hope Samsung learns a lesson - and hopefully some technical skills - with this fiasco. I've heard a lot of people that were already saying they probably won't buy another Samsung because of the slow updates, change to say they definitely won't buy another Samsung thanks to the awful 4.3 build. Not a good marketing angle for Sammy. They really need to get well built updates out quickly if they want to keep their customers happy. With all of their money they can surely hire a few people to do it faster than they currently are.

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  • karlos jackal 9 months ago Link

    totaly gutted i did that update to 4.3 me phone just blanks out it crashes it lags and other things. the thing we need to know now is are they going to give us an update very soon to sort this out to fix it or are we now going to have to keep our phones like this in which case i will cancel my contract saying i aint paying for a phone that does not work properly and get an iphone. my battery is also having to be charged 3 to 4 times a day with this stupid update

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  • Ben Morgan 9 months ago Link

    After exploring all the options, no ma the what I do I am not going to be able to downgrade my phone without voiding my warranty, I'm going to have to call Samsung as see what they can do for us, a date would be nice

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  • roy 9 months ago Link

    I already got and done my 4.3 updation.what will I do.will they prompt me for a reupdation???????

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  • Ben Morgan 9 months ago Link

    When I got my update I happened to search for updates and found it, all was working fine until 10 hours later when it's been crashing and it has been ever since, we have no option but to contact them and ask what are they playing at

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    Kris Carlon 9 months ago Link

    I would definitely recommend getting in contact with Samsung, in part to get an answer, and in part to add to the groundswell of dissatisfied customers. You gotta let em know this ain't cool. Only then might they actually hurry it up.

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  • Ben Morgan 9 months ago Link

    I emailed them and told them that I'm very disappointed and so are many others, they said it can take upto 48 hours to get a reply and even then it might not be the answer we want

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      Kris Carlon 9 months ago Link

      @Ben, do let us know when your 48 hour wait is over and what Samsung tell you. I'm sure lots of people would like to know.

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  • Armaan Kapila 9 months ago Link

    The problem ive experienced is when I lock my s3 or it goes to sleep by itself and then I press the home button the phone doesnt wake up and the screen remains blank. I have to wait a while and try again and only theb does it stary

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  • Paul John 9 months ago Link

    * Got a United Kingdom I9300 here and I had issues from the word go with the 4.3 update which installed OTA.

    * My phone froze on the lock screen requiring battery pulls & audio contained white noise.

    * Because as I understand there is no way to return to 4.1.2, I tried to make things better.

    * Factory reset the phone, disabled any lock screen whatsoever = perfect audio - sometimes phone takes a bit longer to wake up, but no battery pulls!

    * Phone is usable and I'm awaiting the remedial action,

    * If any one else has any quick fixes please please post them. I wonder if it's one of my apps, but most of mine are pre-installed apps anyway.

    Cheers :)

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  • Juan Ortiz 9 months ago Link

    I updated my s3 with the ireland version of 4.3, it worked really bad, but yes its possible to downgrade and keep the warranty. You have to downgrade with odin, then root the phone and then you have to use an app called triangle away to reset the custom rom counter. I hope it helps

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  • karlos jackal 9 months ago Link

    i dont know if its just me or not but as above i complained about the 4.3 update and ive just been on me phone and realised you can move just about everything from phone memory to your sd card so just spent half hour moving things to sd card in the application manager and my phone seems to be ok now. let me know if anyone else has done it and if its ok now. it now doesnt seem to lag etc

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  • Stuart 9 months ago Link

    I just moved all that I can I think but there appears no difference for me. Hey it was worth a try. My is really starting to piss me off just now with 4.3. Lump of plastic.

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  • Julio Spallone 9 months ago Link

    Google + plus slowed my S3 and, it wants to take over the texting, no way.

    I love my privacy when, I text my kids and family.

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  • eduwa 9 months ago Link

    I myself has something to say after updating my galaxy s4 19505 some of my apps do crash and I can't find the Samsung wallet, fix it please

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  • Daniel Stan 9 months ago Link

    I received the OTA update on my Galaxy S3 international version and after the update my device is freezing, works very laggy, gets hot, irresponsive, the battery only lasts half a day. I wish I could rollback to the previous stock 4.1.2 Android firmware. Please Samsung, fix all this rubbish!

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  • Ben Morgan 9 months ago Link

    I got the reply and it was just a stupid statement saying they are fixing it, I'm going to email them again later and will keep people updated, my phone has totally become inresponsive

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      Kris Carlon 9 months ago Link

      Hi @Ben, yes I expected as much. I wrote about the uninspiring official response yesterday too. I don't even own a Samsung and this pisses me off (one of the reasons I don't actually). Serious lack of respect for customers.

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    Kris Carlon 9 months ago Link

    For everyone else, read @Juan's comment above - if you want to revert to the previous firmware, just follow his instructions. I'll write a tutorial on the process as well.

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  • Daniel Stan 9 months ago Link

    I wish there was an official automatic rollback from Samsung via Kies or OTA. I wouldn't want to intervene with artisan empirical methods.

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  • john 9 months ago Link

    help please, I have the samsung s3 the vibration mode does not work completely at all, I tried setting everything from the vibration intensity, to the code test and still nothing . all started from the 4.1.2 update. I thought the 4.3 update would fix this but nothing. please help

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      Kris Carlon 9 months ago Link

      Hi @John, so you mean the problem with vibration occurred when you first got 4.1.2? Or have you downgraded back to 4.1.2 and now it's a problem but was working before?

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  • Hans Johansson 9 months ago Link

    I really don't care who's fault it is. Samsung must be responsible for it. It feels like Samsung abandoned galaxy S3 users when S4 arrived. S3 is still, in my opinion, a rather new phone. When an update finally come, nothing works. No good, Samsung

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  • Max Kloberdanz 9 months ago Link

    works just fine for me!

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      Kris Carlon 9 months ago Link

      You're a lucky man @Max! What's your secret? ;)

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  • Ron Mackie 9 months ago Link

    Samsung Sucks!

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  • karlos jackal 9 months ago Link

    just letting you all know that i reset mine to factory settings and when it reboots it comes up as 4.3 again but says do you want to do an update and i pressed no and my phone is now working perfect so i now have a working phone with the 4.3 without all the bugs in it. i hope whoever tries it that it also works for them and make sure you save your phone numbers and photos etc before you do it then you can put them back on after. my battery is lots better to now

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      Kris Carlon 9 months ago Link

      Thanks for the tip @Karlos! Have you added this to the forum thread as well? This would be a good tip to share in the forums too. Just search for ''Samsung's botched Android 4.3 update fiasco'' - it'd be helpful info for others affected.

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  • karlos jackal 9 months ago Link

    no i havnt kris but i wil do it and mine has still been
    fine since. i wil put it up soon and hopefuly it wil help others

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  • Hamzat Hoxcho 9 months ago Link

    Have now android 4.3 (on s3), but im not happy with it, the biggest problem is the screen unlock, always needs 20-30 seconds to open, music also laggs when i lock the screen,now im waiting for the next update to fix it,

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      Kris Carlon 9 months ago Link

      This is probably the worse thing @Hamzat, waiting for the update, not knowing if it will affect you positively or negatively and then getting the bad version and having to wait for a fix. Makes you wonder if you'd just be better off staying put on 4.1.2.

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  • Ricardo Garcia 8 months ago Link

    T-Mobile Galaxy Note 2 update is not OTA.

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  • Ricardo Garcia 8 months ago Link

    Now*

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  • Karen Mulhern 8 months ago Link

    Since installing the update yesterday I noticed the camera flash going off randomly....it just did it again now while I'm posting this! Is there anything I can do about it!?!?!!!!

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      Kris Carlon 8 months ago Link

      That's a new one @Karen! Have you turned off the flash in the camera pp and it still goes off on its own? I'd suggest doing a backup and then a factory reset to see if that will clear the bug out.

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  • Michelle Ross 8 months ago Link

    I really did not want to update my phone after reading some online reviews. But it got to the point where I was being prompted every 30 seconds to update that I couldn't really do anything with the phone. I have the Galaxy S3 and updated to 4.3 two days ago. The update itself took about 15minutes and was completed easily. However, I am now experiencing frequent crashing of apps and battery drain. My gallery shuts down every single time I attempt to do something with a picture I've taken. I called Samsung and was told I could either do a factory reset (and lose everything) with no guarantee that would fix the problem or I could send it to them for 7-10 business days with no replacement phone. I HATE this upgrade!

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      Kris Carlon 8 months ago Link

      You're not alone @Michelle. A lucky few got a problem free update but most have been impacted negatively. At least Samsung are offering to fix your phone. Many people get told Samsung are unaware of any problems even though they're pasted all over the internet and on Samsung's Facebook pages). I would suggest doing a backup of your apps and data and giving the factory reset a go. AT the very least if it doesn't work you've got a backup for when you give Samsung your phone for repair.

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  • sibsabz 6 months ago Link

    Hi,I'm from Iran, I updated my galaxy s3 and now I can't access to wifi and I don't know what should I do... I can not download fireware for my phone .. please help me

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      Kris Carlon 6 months ago Link

      Hi @sibsabz, you can check out some fixes for the Android 4.3 problems (including Wi-Fi) in this article: http://www.androidpit.com/fix-android-4-3-problems-on-galaxy-s3 There's a link in there to another article with other fixes too.

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      • sibsabz 6 months ago Link

        HI,thanks for your help but I can't download fireware because there is no thing in sammob site for my country...do you know another way to help me??

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        Kris Carlon 6 months ago Link

        Hmm, perhaps it's not available for Iran yet? You could just flash a general I9300 firmware (and install a language pack if you need it). But I would advise calling your carrier and getting advice from them in case there's any carrier issues I don't know about. You might need to manually add Iranian APNs yourself. But your carrier should be able to advise you.

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  • Ahmed Achraf 6 months ago Link

    i have updated to this shit firmware and everything crashed and i have factory reset my mobile and can't access my old google account where i ahve stored every thing !!!!!

    and now every application is crashing !!!!


    failure for google and samsung for not testing before releasing

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  • Døctør Støne 5 months ago Link

    Hi guys. I have a bit of a dilemma... I downloaded and installed the 4.3 update last night, and it seemed very cool until I installed a screen lock. At first, I installed a pattern swipe lock which worked well for the first few unlocks, until it seemed as though my phone had forgotten the pattern and locked me out. Luckily I could still get into my phone via a security pin work-around. I then proceeded to change my screen lock to the security pin (a banking pin number I used to use as a kid). The result is that my phone seems to have forgotten this pin as well, and now I can't get back into my phone!? I have tried over 100 times to get past the screen lock with my (unforgettable) pin without success. Some forums say that I should keep trying until I am prompted to verify my google account, which a can gladly do, but after 130 failed pin attempts, I am worried that this prompt may never appear... Has anybody had the same problem? And is there a way for me to get back into my phone without having to factory restart my device, and subsequently lose nearly 2 years of important private and business data and pictures?

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  • TAI AN NI 2 weeks ago Link

    After updated. Android. 4.3.. all my apps are forced stopped. My clock, gmail, and Facebook all couldn't open. Although visited Samsung service center, pay the fees for reinstall software. Problem still occurred. Seriously need help.

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  • Simon 1 week ago Link

    Hey :(
    I'm having a problem too - my Samsung Galaxy S3 does vibrate mode with every notification or call i get in - but i do have shut down these options several times restarted the phone but nothing works if i use my phone in "loud" mode i only wanna HEAR my phone wothout vibrwting...i was used to do so that my phone only vibrates in "vibrate mode" since update 4.0 but now since i clicked on install Android 4.3 i have this problems -.-

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